Automated workflows and provider search tools to empower agents and improve operational efficiencies.
Loyal’s platform provides access center agents with the tools they need to connect patients with the right provider and the right appointment. The NLP driven search tool enables access center agents to search for providers based on clinical terms or phrases as well as traditional name or specialty queries. The agent dashboard provides critical patient details that ensure data accuracy and real-time integrations provide direct scheduling into the underlying EHR.
Loyal’s IVR is a great way to reduce burden on contact center operations by answering simple questions over the phone without any human intervention. By integrating with the EHR, Loyal can also assist and speed up conversations by surfacing patient data up front and giving the operator the right information at the right time.
Speak with our experts to learn more about Loyal's end-to-end consumer experience platform.