Healthcare is complicated. At Loyal, we strive to change all that for both the patients and the providers. That is why we have partnered with the nation's leading health systems to revolutionize the experience through cutting-edge, AI-driven platforms that empowers patients with the information and guidance they need to make better healthcare decisions.
We're looking for a Solutions Analyst to continuously improve, enhance, and provide recommendations around our Guide product. This person has a knack for problem-solving and deeply cares about how our chatbot will help users, thereby improving their patient experience journey.
- Design, implement and continuously improve on chatbot experience with a focus on clearly communicating information to users
- Collaborate with client stakeholders on new client launches, expansions, and ongoing improvements
- Analyze user interactions with the chatbot to identify trends and areas of improvement, and implement updates in a timely fashion
- Some client interaction through product feedback channels to improve upon user experience
- Collaborate with engineers and data scientists on technical projects
- Bachelor’s degree
- Comfortable manipulating and analyzing data to solve business problems and recommend decisions
- Demonstrate strong problem solving skills
- Demonstrate proficient verbal and written communication skills
- Ability to manage multiple, competing priorities on a regular basis
- Experience working in a support environment
- Understanding of client-side technologies ( HTML, CSS )
- Familiarity with Artificial Intelligence concepts