Software Engineer, Chat

EngineeringAtlanta, GA

Loyal is building healthcare’s first healthcare consumer experience platform. We believe consumers deserve to have confidence in their healthcare journey instead of confusion and frustration. That is why we partner with the nation's leading health systems to empower patients with the information and guidance they need to make better healthcare decisions.

We're looking for a software engineer to join our Chat team. Our chat product, Guide, is combo live chat and chatbot application for the healthcare industry. As an industry leader for chat tooling in healthcare, our chatbot runs a proprietary neural network modeling engine in collaboration with our AI Labs department. As a software engineer on the Chat team, you'll be responsible for backend data structures, API layers and at times frontend development of the core Guide application.


  • Maintain and service the engineering backlog
  • Take on large engineering projects from inception to deployment
  • Maintain a fast and reliable external API
  • Collaboration with other SWE’s on our API
  • Collaborate with front end engineers to implement new features
  • Work with designers and front end engineers to vet out feature priority


  • BS in computer science or equivalent practical experience
  • Five or more years experience with C# (4.x, .NET Core) or similar OOP language
  • Deep understanding of version control (Git) and code hosting (Github)
  • Deep understanding of SQL databases (SQL Server / Postgres)
  • Strong understanding of networking (HTTP protocol, load balancing, IP addressing)
  • Experience working with real time communication infrastructure (websockets, SignalR, Redis)
  • Strong understanding of web servers (nginx)
  • Strong understanding of CI/CD pipelines

Bonus Points!

  • Worked with the Swagger, Swashbuckle or other kinds of API documentation tooling
  • Experience with Microsoft Azure
  • Experience with Python
  • Understanding of ML/AI algorithms
  • Experience with Docker, Kubernetes, and other containerization methods

Apply now

We look forward to hearing from you.