Product Analyst

ProductAtlanta, GA

Product Analyst

Loyal is building healthcare’s first digital consumer experience platform. We believe consumers deserve to have confidence in their healthcare journey instead of confusion and frustration. That is why we partner with the nation's leading health systems to empower patients with the information and guidance they need to make better healthcare decisions.

We're looking for a Product Analyst to continuously implement, enhance, and provide recommendations for our Guide chatbot product. This person has a knack for problem-solving and deeply cares about how our chatbot will help users, thereby improving their patient experience journey. This role will bring together data analytics with the growing and exciting areas of Machine Learning and AI Chatbots. You’ll be part of a team that’s responsible for ensuring that we build the right product for our customers and deliver exceptional consumer experiences.



  • Work with our customers and Customer Success Managers to design and implement optimal user experiences by conducting research, evaluating user feedback, and analyzing usage trends to improve the performance of our chatbot
  • Own the implementation process for new Guide customers from end-to-end
  • Design and implement conversational experiences, including process flows and site maps that will effectively communicate information to end consumers
  • Work cross-functionally with internal and customer stakeholders to implement intents and the associated training phrases, entities, contexts, and business rules that define the conversation with Guide
  • Analyze feedback, performance, and other data against KPIs to find actionable insights for our customers and recommend product improvements
  • Monitor the performance of Guide on our customers' sites, frequently reviewing key metrics and reports, and making adjustments to improve performance



  • Ability to break down and structure complex problems into logical components 
  • Data-driven mindset; comfort manipulating and analyzing data to solve business problems and provide recommendations with
  • Strong Excel skills
  • Extremely strong language skills with attention to detail, accuracy, grammar, and spelling 
  • Fast learner that can quickly pick up new skills
  • Great interpersonal and communication skills with the ability to convey complex technical concepts to non-technical audiences 
  • Work at a fast pace across multiple projects, while pivoting between strategy and tactical delivery
  • Comfort with ambiguity and the ability to work independently and in a self-guided manner
  • Empathy for our customers and end consumers
  • Bachelor’s degree

Bonus Points 

  • Experience in healthcare
  • Experience with SQL
  • Familiarity with Artificial Intelligence concepts

Apply now

We look forward to hearing from you.