Director, Customer Success

Customer SuccessAtlanta, GA

Loyal is building healthcare’s best consumer experience platform. We believe consumers deserve to have confidence in their healthcare journey instead of confusion and frustration. That is why we partner with the nation's leading health systems to empower patients with the information and guidance they need to make better healthcare decisions.

As we build deep relationships with our customers, this team member will be responsible for creating the strategy around ensuring customer success and identifying opportunities to address our customers’ most critical problems as they relate to patient experience.

We are looking for a team member that enjoys working with healthcare stakeholders and building relationships so that we are able to propel our mission of improving the patient experience across an organization. 

Responsibilities

  • Manage customer relationships, setting and resetting expectations
  • Execute on agreed contractual obligations, working with our product, design & engineering teams
  • Evolve the framework for Customer Success, make our clients Loyal champions
  • Document our success deliverables (kickoff decks, implementation manuals, informational handouts, technical specs, help desk, information center and more)
  • Collaborate with marketing to message our wins successfully
  • Identify technology gaps in health systems, work with internal Loyal team to deliver on existing and new solutions
  • Able to present to key stakeholders
  • Work efficiently in a fast-paced, self-directed environment

Requirements

  • 5+ years of client management experience
  • Experience navigating c-suite audiences
  • Proven track record of maintaining and growing customer relationships
  • Some travel is required

Bonus Points!

  • Experience in healthcare
  • Experience in artificial intelligence and machine learning based software
  • Can show or demonstrate past materials presented to customers

Apply now

We look forward to hearing from you.

Apply