Senior, or Principal, Product Manager, Guide

ProductAtlanta, GA

Loyal is building healthcare’s best consumer patient experience platform. We believe consumers deserve to have confidence in their healthcare journey instead of confusion and frustration. That is why we partner with the nation's leading health systems to empower patients with the information and guidance they need to make better healthcare decisions.

Loyal is seeking for an experienced PM to join our team to help build the next generation of conversational technology in healthcare. We are looking for someone with a track record for building enterprise software applications from the ground up with a focus on B2B2C. In this role, you will guide the future of Guide, Loyal's conversational interface engine that will expand the way health systems deploy this technology into their patient workflows.


  • Develop the Guide product roadmap
  • Drive feature capabilities by vetting feature assessments and creating a framework to assess priority
  • Translate the roadmap into detailed requirements with the help of Design and Engineering
  • Serve as the product owner and ensure product operations are run smoothly (standups, product tracking, bugs, release planning, retrospectives etc..)
  • Represent Loyal as the product expert on conversational interfaces
  • Educate internal and external stakeholders on conversational technologies and become a champion of Loyal's NLP efforts


  • Bachelors Degree in Computer Science, Engineering or related field
  • 5+ years of Product Management or similar experience
  • Experience working with ML based software products
  • An entrepreneurial work style - you're a self-starter that’s comfortable with ambiguity and able to independently manage projects from start to finish
  • Expert written and oral communication skills
  • Demonstrated use of building product roadmaps and executing on product delivery
  • Strong design sense and aesthetic

Bonus Points!

  • Experience in healthcare
  • Experience building or designing for artificial intelligence and machine learning based software

Apply now

We look forward to hearing from you.