Guide is here to help
As the COVID-19 situation continues to evolve, patients are seeking guidance from health systems about what to do and when to seek care.
The Guide chatbot and live chat platform can help answer questions, perform risk assessments, triage patients to the appropriate care, and provide live chat support for patients with more complex needs.
Performs COVID-19 Risk Assessment
Triages patients to self care or health system resources
Provides care locations and directions
Answers frequently asked questions like Visitor Policy, Elective Surgery and Appointment Cancellations
Directs users to information and resources
Unlimited chat agents
Care specific agent queues
Cloud based to support remote teams
Guide Live Chat
We understand that time is important and we want to provide health systems needed resources as quickly as possible. If you’re interested in leveraging Guide to support your COVID-19 efforts, please contact us to learn more about how we can help.