Manage operations

Giving organizations access to the data and insights they need to service customers and optimize resources.

Actionable Intelligence

The Loyal platform brings together data points from disparate sources across the organization, giving users a comprehensive view of the patient journey from lead generation campaigns, to scheduling, to the feedback patients provide along the way. Loyal’s dashboard can be customized, allowing internal stakeholders to focus on the data points and insights that are most important to the organization.

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Workforce Management

Having access to the right data points allows the health system to enable staff to make the right decisions at the right time, improving both the experience for the patient and the financial strength of the organization. By having a 360 degree view of the patient’s journey, the Loyal platform can help to make sense of what next action a patient should take, and how staff can help to make it successful.

Business Rules

Loyal’s platform makes it easy for business owners to adjust campaigns and outreach programs by segmenting patients by a variety of criteria, including care paths, patient demographics, and communication preference. Campaign rules are simple to adjust within the platform using Loyal’s built-in editing tools. Campaign analytics and insights provide business owners with the actionable intelligence they need for continuous improvement and successful conversions.

  • Editable conversational frameworks, dialogues and triggers
  • Automated scheduling workflows
  • Custom campaign attributes

Data Management

Data is the foundation of any health system – and there’s lots of it. If your data isn’t organized, structured, and enriched, then properly managing the applications that rely on it simply won’t work, whether it’s scheduling an appointment, finding a physician, or seamlessly navigating a website.

Enter Loyal’s intelligent data management platform. Designed to strengthen the foundation your digital front door is built on, Loyal makes it easier to leverage and power the modern healthcare consumer experience.

Loyal’s data management platform includes a comprehensive clinical library, automatically mapped to a provider’s primary specialty, further enhancing their profile and improving searchability. Clinical terms include: synonyms, consumer-friendly keywords, abbreviations, common misspellings, and more. Providers and staff have full control to accept or remove auto-mapped terms and add additional terms when necessary.

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Speak with our experts to learn more about Loyal's end-to-end consumer experience platform.

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