Atlanta, GA – December, 6, 2019 – Loyal, a leader in digital patient experience technology, announced today that Lake Region Healthcare, a community healthcare organization in Fergus Falls, Minnesota, has selected the company’s transparency solution, Empower, to publish consumer feedback and surveys.
“People are accustomed to looking at star ratings and consumer reviews as part of their everyday decision-making. We were looking for a partner who could help us maximize CAHPS data and patient feedback and effectively publicize it in the form of ratings and reviews to help accurately and positively highlight our providers when people in our region are researching their healthcare decisions,” said Katie Johnson, VP of Marketing & Communications at LRH. “In our research, Loyal stood out as a user-friendly solution for our team to manage and for consumers to interpret, while also driving SEO,” she added.
Lake Region Healthcare is a 108 bed hospital, multi-specialty clinic and recognized as one of the Top 100 Rural & Community Hospitals in the U.S. from 2017 to 2019. In their commitment to being one of Minnesota’s preeminent regional healthcare partners, Lake Region is publishing physician reviews and feedback in order to provide visibility into real-patient experiences with its staff of over 80 physicians and medical personnel.
Loyal’s Empower solution helps health systems maximize the use of their patient experience data for physician star ratings on their website. Publishing this data not only empowers consumers with the information they need to make the best healthcare decisions, but also has the added benefits of optimizing the system’s website for online search and improvement of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.
Lake Region Healthcare is living out its vision to be Minnesota’s preeminent regional healthcare partner. With over 85 medical staff and over 900 employees, its team is dedicated to serving its patients and community with integrity, teamwork, compassion and excellence. For more information about Lake Region Healthcare, visit www.lrhc.org.