Leaders at one of the most advanced health systems in the world recognized one critical, but often overlooked, factor that affects their ability to convert patients: the online experience. They decided they needed to make it easier for the 600,000 unique patients they typically see in a given year to schedule and access care, especially in the wake of COVID-19. As a result, the health system has seen a 148% increase year-over-year in the number of appointments scheduled online or using the unique phone number provided by Guide, Loyal’s healthcare chatbot.
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