How Digital, Front-Door Technologies Change the Way Patients Access Care While Helping Hospitals Regain their Financial Footing

Leaders at one of the most advanced health systems in the world recognized one critical, but often overlooked, factor that affects their ability to convert patients: the online experience. They decided they needed to make it easier for the 600,000 unique patients they typically see in a given year to schedule and access care, especially in the wake of COVID-19. As a result, the health system has seen a 148% increase year-over-year in the number of appointments scheduled online or using the unique phone number provided by Guide, Loyal’s healthcare chatbot.

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