Unify the Enterprise
Loyal is the operating engine for health systems. Powered by machine learning, Loyal’s platform provides a 360 degree view of your patients and workforce.
MANAGE OPERATIONS
Access the data and insights you need to best service your consumers and optimize resources.
Data Management
The Loyal platform brings together data points from disparate sources across the organization, giving users a comprehensive view of the patient journey from lead generation campaigns, to scheduling, to the feedback patients provide along the way. Loyal’s dashboard can be customized, allowing internal stakeholders to focus on the data points and insights that are most important to the organization.
Actionable Intelligence
Data is the foundation of any health system – and there’s lots of it. If your data isn’t organized, structured, and enriched, then properly managing the applications that rely on it simply won’t work, whether it’s scheduling an appointment, finding a physician, or seamlessly navigating a website.
Enter Loyal’s intelligent data management platform. Designed to strengthen the foundation your digital front door is built on, Loyal makes it easier to leverage and power the modern healthcare consumer experience.
Loyal’s data management platform includes a comprehensive clinical library, automatically mapped to a provider’s primary specialty, further enhancing their profile and improving searchability. Clinical terms include: synonyms, consumer-friendly keywords, abbreviations, common misspellings, and more. Providers and staff have full control to accept or remove auto-mapped terms and add additional terms when necessary.
Workforce Management
Having access to the right data points allows the health system to enable staff to make the right decisions at the right time, improving both the experience for the patient and the financial strength of the organization. By having a 360 degree view of the patient’s journey, the Loyal platform can help to make sense of what next action a patient should take, and how staff can help to make it successful.
Business Rules
- Editable conversational frameworks, dialogues and triggers
- Automated scheduling workflows
- Custom campaign attributes
OPTIMIZE EFFICIENCIES
Automated workflows and provider search tools to empower agents and improve operational efficiencies.
Patient Access
Loyal’s platform provides access center agents with the tools they need to connect patients with the right provider and the right appointment. The Natural Language Processing (NLP) driven search tool enables access center agents to search for providers based on clinical terms or phrases as well as traditional name or specialty queries. The agent dashboard provides critical patient details that ensure data accuracy and real-time integrations provide direct scheduling into the underlying Electronic Health Record (EHR).
Interactive Voice Response
Loyal’s Interactive Voice Response (IVR) is a great way to reduce burden on contact center operations by answering simple questions over the phone without any human intervention. By integrating with the EHR, Loyal can also assist and speed up conversations by surfacing patient data up front and giving the operator the right information at the right time.
CONNECT WITH PATIENTS
Whether acquiring new patients or managing existing patient relationships, Loyal’s platform offers a complete solution for connecting with healthcare consumers.
Care Paths
Care pathways are developed to manage patient care, improve quality, reduce variation, and increase efficient use of healthcare. Care paths vary from specialty to specialty and require flexibility. Patient preferences for communication vary as well. Loyal’s Artificial Intelligence (AI) understands this and has multiple channels to communicate and keep patients on track. Loyal works with health systems to understand the current care path environment and leverages technology to help deliver care paths efficiently and guide patients along the care journey.
Reactivation
By leveraging patient data from the EHR, a suite of consumer engagement tools, and an automated conversational layer, Loyal partners with health systems to determine which patients are appropriate for reactivation, develops a messaging framework to connect with those patients, and prescribes the next best action for those patients to take. All along the way, Loyal’s platform will collect the data required to ensure that those users continue to be loyal patients and utilize the health system as their preferred provider.
Patient Acquisition
Loyal’s modern approach to patient acquisition includes traditional channels such as email and campaign landing pages coupled with machine learning backed engagement tools that identify the intent of the customer and drive higher conversion rates. This conversational marketing approach provides greater insight into customer needs and pain points, allowing your internal stakeholders to adjust campaigns in real time and provide data intelligence to support operational workflows.
- Fully integrated campaigns that include self scheduling capabilities and near real time appointment management
- 360 degree analytics including customer intent and sentiment analysis for a complete view of the customer journey
STREAMLINE REFERRALS
Facilitate physician referrals by matching the patient with the right provider. Build relationships with real time scheduling and streamlined communication for referring providers.
Incoming Referrals
Assisting independent providers who need to refer their patients to one of your employed physicians is critical for acquiring new patients and building lasting relationships between providers. Loyal’s platform assists the access center by making it easy for agents to locate the correct provider for the referral and streamlines the scheduling process.
In addition to making it easy for referring physicians to connect with the right specialist, the Loyal platform keeps those providers informed about the status of their patients through email and text (SMS) notifications. Referred patients receive details about their upcoming appointment, improving patient satisfaction and encouraging continued utilization of your network as their preferred health system.
Internal Referrals
Facilitating referrals for existing patients is a key component for driving growth across the enterprise and essential for reducing leakage outside the health system. In addition, helping patients secure appointments with specialty care providers or ancillary services improves patient satisfaction and encourages continued utilization of your health systems as their preferred point of care.
Loyal supports the referral process by understanding your provider network and integrating with the appointment scheduling process. By leveraging machine learning and our natural language processing algorithms, we’re able to engage the patient, collect the relevant information necessary, and determine the correct provider for the referral. Whether through an automated self scheduling process or an agent assisted dashboard, Loyal’s platform will help identify the appropriate appointment slot for the patient and streamline the intake process.
See how we empower patients
Healthcare is complicated and no journey is the same. Loyal understands patients and delivers individualized actions every step of the way.
