Ratings & Reviews

Uncover nuanced trends and improve patient sentiment analytics with a consolidated view of 1st- and 3rd-party reviews.

Gain a unified, actionable view of patient sentiment

Inform service delivery, marketing, and operational priorities 

Quickly and easily identify emerging trends and patient pain points 

Improved Healthcare-Centric Sentiment Analytics

Augment PX Data into Engaging Ratings

Transform internal PX survey results into engaging, easy-to-understand ratings and reviews that resonate with today’s digital-first patients.

Streamline Patient Feedback Management

Maintain oversight, ensure comment quality, and uphold governance standards by reviewing, approving, or escalating patient reviews individually or in bulk.

Turn Patient Sentiment into Strategic Action

Track patient sentiment and gain actionable insights about specific providers, locations, and care categories through sentiment scores, aspect-based groupings, and easy-to-navigate dashboards.

Unlock Insights That Drive Growth

Drive patient satisfaction and organizational growth through informed decision-making supported by robust reporting that delivers insights into provider performance, operational activity, and survey data imports.

Request a meeting with an engagement expert to learn more.

Industry-leading Review Governance

Establish Clear Ownership

Assemble a dedicated team with clearly defined roles to manage the review process.

Set Exclusion Criteria

Define transparent rules to decide when a physician review should or should not be published.

Develop a Provider Appeals Process

Enable a fair and transparent appeals window for providers to address disputed feedback.

Implement an Escalation Path

Form a committee to evaluate and resolve ambiguous or sensitive comments requiring further review.

Transform Your Care

Let’s explore how Loyal can improve your health system operations and the health of the consumers you serve.