Blog

Explore our latest thinking, industry insights, and success stories.

Navigating Your Health System’s Digital Transformation: A Conversation with 4 Experts

In the health system market, the term “digital transformation” is a hot topic. Hear what Al Zinkand, Director at Baylor Scott & White Health, Brian Gresh, President at Loyal, Craig Kartchner, AVP of Marketing and Customer Experience at HonorHealth, and Tom Hileman, President at Hileman Group had to say in a webinar titled “Navigating Digital Transformation for Health Systems”…

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4 Ways to Measure Chatbot ROI

There’s a lot of value to reap from personalized, flexible chatbots that learn as they converse with your consumers – but how do you prove Return on Investment (ROI)? This post explores four Key Performance Indicators (KPIs) to help you confirm the value of your chatbot investment, along with some current data research to support the value of chatbot utilization overall…

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Using Personalized AI to Make Communities (Heart) Healthier

On February 1, the teams at Loyal and LifePoint rolled out “Go Red” themed chatbots for LifePoint’s healthcare system across 65 different hospital websites as part of a system-wide campaign to promote Heart Health Awareness Month. A deployment of enterprise-wide chatbots of this size and scale was a new undertaking for both Loyal and LifePoint…

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Women’s History Month 2022: Women Providing Healing, Promoting Hope

Tomorrow, March 1, marks the beginning of Women’s History Month, 2022. The theme for this year is “Women Providing Healing, Promoting Hope.” At Loyal, we’re pretty excited to have the opportunity to talk to the women in healthcare we’re privileged to work and partner with about their experiences doing the work of healthcare…

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