Chat

Loyal’s Chat solution integrates with provider and location search, online appointment scheduling, symptom checking, HRAs, advanced lead generation, and more. It’s the only healthcare-exclusive conversational Artificial Intelligence (AI) that can deploy across all channels at every engagement level.

Improve Your System

Leverage AI

Offer conversational engagement with precise responses to answer basic questions about lab results, prescriptions, providers, and more.

Deliver Care Faster

Triage patients virtually and integrate care data and scheduling capabilities.

Unify Your Support

Solve unique consumer problems with Live Chat escalation that integrates with your contact center.

A chatbot offering help finding Doctors, Locations, Symptom Checker and more

Offer Comprehensive Help

Customize chatbots to fit on any webpage and offer provider information, symptom checkers, HRAs, FAQs, and more.

Customize Responses

Build comprehensive dialog trees with drag-and-drop tools, Natural Language Processing (NLP), and Machine Learning (ML) prediction models, and preconfigure responses to common queries.

Interface showing decision tree customization for various user actions
Chatbot helping a user get directions

Connect With Patients

Ensure patients can reach a human if needed, and respond efficiently with text-based response templates so agents can offer assistance faster.

Streamline Intake

Virtual triage helps patients determine what level of care they need, so those who require immediate medical attention know sooner, and get care as soon as possible.

Intake chat determining patient's symptoms to determine next steps
Chatbot support showing pre-populated options to help a user find what they need

Customize Bots

Tailor standard and embedded bots with context to personalize the patient experience at every touchpoint.

Integrate Your Customer Relationship Management (CRM)

Automate your marketing and outreach efforts across your system, and leverage collected data for trigger campaigns.

Live chat collecting information prior to appointment setup

Chat FAQs

Yes. As part of our goal to give our clients more flexibility and control, Loyal integrates seamlessly with mobile apps.

Yes. Loyal currently supports Epic, athenahealth, Cerner Millennium, and Meditech. See our Partnerships page for more information.

Yes. Loyal’s Chatbot Scheduling integration allows patients to search, find, and directly book appointments, all with the convenience of chat. Loyal integrates with EHRs and surfaces the next available appointment through open scheduling APIs.

Yes. Loyal integrates with Epic’s MyChart patient portal to enhance portal navigation and enable patients to quickly & efficiently get answers to common FAQs.

Yes, Symptom Checker is an add-on option available through the chatbot.

Loyal’s chatbot integrates with Google’s Knowledge Graph that appears in Google search results. This enables health systems to connect with patients directly from Google, even before they’ve visited the website. It extends the reach of the chatbot, increases access for patients, and proactively pulls patients from search to the website.

Yes, Live Chat is an add-on option for Chatbot. Live Chat increases the chances that unique user problems will be resolved accurately and quickly with the help of a real person.

Yes. We’ve had over 3 million healthcare conversations to date, so our AI knowledge library is expansive and continues to grow.

Yes. Loyal is whitelabeled, so branding, including logos, fonts, colors, etc., are tailored to the health system’s preferences.

Not at this time. The order in which providers are loaded into Data Management impacts the order of results in the chatbot.

It can live on any and all of your health system’s digital properties (website, patient portal, app, Google).

While we have implemented intranet chatbots in the past, currently, intranet chatbot is not part of our standard offering—it is possible, but requires scoping.

Yes, Loyal’s chatbot supports integrations with revenue tools for billing.

Potentially. Our chatbot integrates with Loyal’s CRM and Contact Center tools. However, to integrate to other CRM or contact center tools, a scoping discussion would need to take place.

Google Business Messages FAQs

Google Business Messages (GBM) is a mobile-optimized conversational channel that combines entry points on Google Maps, Search, and elsewhere to create rich, asynchronous messaging experiences.

GBM is an extension of the Loyal chatbot within a Google listing. It can be accessed from the listing, using the chat icon.

Yes. By leveraging custom chatbot profiles, pre-set options are configurable to the location and provider making it a personalized experience.

GBM bot profiles are totally different from Chatbot bot profiles, but they serve the same purpose: to customize the look and feel of the chatbot experience.

We utilize the exact same markets and dialog trees that are currently used for the chatbot. When implementing GBM, new dialog is not necessary.

Symptom Checker FAQs

Loyal’s Symptom Checker is powered by an advanced multilayer Artificial Intelligence system heavily based on statistical modeling that includes 1,500+ symptoms, 486+ lab tests, 270+ risk factors, 810+ conditions, and 20 languages. It helps health systems serve patients before their visit by analyzing their symptoms, understanding their needs, and connecting them with the appropriate medical services.

Loyal’s Symptom Checker does not offer a diagnosis, but instead offers an assessment of symptoms which allows health systems to triage the appropriate level of care.

Symptom Checker is an add-on option for Chatbot, and is accessed via the Loyal Chatbot.

Yes, patients and consumers have the option to print a copy of their chat once it’s concluded.

Once a consumer completes the Symptom Checker assessment, they will receive a triage level, numbered from one to five. Clients implementing Symptom Checker participate in defining the appropriate triage levels and next steps associated with each.

Yes, Symptom Checker uses Natural Processing Language (NLP), so it’s continuously improving.

Clinical Taxonomy FAQs

We leverage information from conversational Artificial Intelligence (AI) and our ever-growing healthcare consumer intent library, building from the consumers’ perspective to meet them in the way they’re seeking care. The terms curated over time in our rich intent library stem from deep amounts of real-time consumer data and a variety of publicly-available sources over decades of research, so our taxonomy library continues to expand.

We provide a comprehensive clinical taxonomy library of conditions and treatments and their associated provider specialties. Once a provider is assigned a specialty, they inherit the clinical taxonomy of that specialty. It can then be customized based on the provider’s practice preferences. Locations inherit the taxonomy of the providers that work there, and can be customized by location.

The benefit of taxonomy is to enable a more robust search experience for users on the front end. Patients can search using terms associated with “conditions & diseases” and “treatments & procedures” rather than just traditional specialty and subspecialty filtering; e.g., search results are returned when users type in terms like “acid reflux,” “whooping cough,” “tubal ligation,” or “mammogram.” The health system also has the ability to configure the search results of what’s displayed when terms are searched, so they can surface providers, locations, or both, and even rank order providers based on taxonomy terms.

Taxonomy is by nature constantly evolving, and governance is an important component of its success within an organization. Governance needs vary by enterprise, and the Loyal team will help guide you and your team through the process of establishing a successful governance structure.

Transform Your Care

Let’s explore how Loyal can improve your management system operations and the health of the consumers you serve.