About Us

Advancing quality healthcare is at the heart of everything we do.

We’re different. We listen.

Loyal’s deep understanding of healthcare consumer intent and clinical taxonomy, combined with a conversational, consumer-first approach, allows health systems to connect with their patients, guide them to the appropriate care, and empower them to be healthier individuals.

  • Delivering access to healthcare through a consumer-first, end-to-end platform.
  • Recognizing the business of healthcare – you maintain full control of all your data.
  • Empowering the patient experience and unifying the enterprise.

Management Team

Loyal’s management team includes an extraordinary team of healthcare veterans, builders, entrepreneurs, innovators, marketers and engineers.

  • Chad Mallory
  • Chief Executive Officer
  • Brian Gresh
  • President
  • Steph Geissinger
  • Chief Customer Officer
  • Abhi Sharma
  • Chief Product Officer
  • Andrea Moe
  • VP Marketing
  • Angela Jones
  • VP Customer Success
  • Charlie Warendh
  • VP Enterprise Account Strategy
  • Hunter Thornton
  • VP Sales
  • Michael Edvalson
  • VP Engineering
  • Rachelle Montano
  • VP Clinical Strategy
  • Whitney Eubanks, MS
  • VP Product


“Our big picture goal is to make people healthier.”
-Chad Mallory, Founder & CEO of Loyal

Chad started Loyal in 2015, finding the healthcare system unnecessarily disjointed and siloed, and wanted to offer a solution that would exponentially improve that experience. Loyal organizes your data and personalizes your consumers’ steps throughout their healthcare journey while ensuring that communication between departments is connected from start to finish, and stays in your total control.

Loyal's Mascot

Going back as far as the 1790s, St. Bernards are one of the first recorded life-savers, making rescue excursions in the Swiss Alps for over 150 years. Often the dogs would find buried travelers, dig through the snow and lie on top of the injured to provide warmth. Legend says that the casks around the dog’s neck were filled with liquor to warm the travelers. Just like our mascot, Loyal comes armed with impressive solutions (casks) and a dedicated team of innovators (St. Bernards), to partner with health systems as they come to their patient’s digital patient experience rescue.

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At Loyal, we’re shaping the future of the healthcare experience.

Loyal is headquartered in Atlanta, Georgia and partners with health systems across the U.S. including academic medical centers, not-for-profit and for-profit systems, children’s hospitals and nationally recognized cancer institutes. With over 150 employees currently on board, our team continues to grow, and we’re always working on bringing the next, best ideas to life for the healthcare industry. If you’re interested in innovating with us, visit our careers page.

Visit Careers