Enabling Healthy Lives for All

Loyal empowers health systems to deliver a connected, seamless digital experience while gathering consumer insights and feedback at every step of the care journey.

Loyal Dog Logo

We believe in helping health systems transform their operations through technology.

We enable workforce efficiencies and organize data that power decisions across the enterprise, making the care journey more accessible, efficient, and consistent.

Our Values: This is how we work.

Value Authenticity

We are genuine in our interactions and respect unique personalities and perspectives. 

Prioritize Empathy

We are warm-hearted and considerate and believe that Loyal’s success is fully entangled with our culture. 

Be Human-Centered

We know that every decision has an impact, so we carefully consider our employees, our customers, and their patients with every decisions we make.

Assume Good Intent

We trust that everyone is doing and being the best they can, so when conflict arises, we trust that decisions are made thoughtfully.

Inspire Change

We respectfully challenge the status quo and don’t allow inertia to dictate our direction. 

Transform Your Care

Let’s explore how Loyal can improve your health system operations and the health of the consumers you serve.

Chad Mallory

Chief Executive Officer

As the CEO of Loyal, Chad is responsible for leading all facets of the company’s vision and strategy. Chad is a seasoned entrepreneur with a proven executive management track record spanning over 20 years of experience and innovation in the technology industry. Prior to Loyal, Chad was Co-Founder, COO and President of BrightWhistle, an industry-leading software solution, helping health insurers, physicians and hospitals acquire new patients through search and social media that sold to Influence Health, now WebMD.

Brian Gresh​


Brian Gresh, President of Loyal, is a healthcare marketing executive and digital strategist with over 25 years of experience. He’s passionate about solving marketing challenges by leveraging emerging technologies and putting the customer experience first. Brian joined Loyal from the Cleveland Clinic, where he served as the Executive Director of Digital & Content Marketing, and prior to Cleveland Clinic, Brian led the digital team at University of Utah Healthcare as the Senior Director of Interactive Marketing & Web.

Steph Geissinger​

Chief Customer Officer​

As Chief Customer Officer at Loyal, Steph has been a successful healthcare sales and business development executive for the past nine years. Her experience is focused in software sales and start-up environments, and she and her team consistently exceed quotas. Steph is a marketing automation certified expert through Salesfusion and her accomplishments include numerous top sales rep awards. She was also a NCAA Women’s Volleyball player for the High Point University team, and a 4-year Division 1 student athlete. 

Abhi Sharma​

Chief Product Officer​

Abhi Sharma, Chief Product Officer at Loyal, has 12+ years of software and entrepreneurial leadership, product development, strategy, and technology operations with an immense amount of experience in healthcare and health tech. He believes in transparent leadership and product-centric software, and is passionate about building products that solve problems. Abhi enjoys many facets of working across the technology stack, but his domain expertise lies in research, value proposition, functional programming, frontend web and UX.

Austin Pauls​

Chief Financial Officer

Austin Pauls, Chief Financial Officer of Loyal, is a finance and accounting executive with over 17 years of experience. Austin joined Loyal from Stord, a supply chain software company headquartered in Atlanta, where he served as Vice President of Finance. Prior to Stord, Austin served in finance roles with Borderfree and WeWork, and earlier in his career he worked in accounting advisory roles with KPMG, and as a sell-side equity research analyst with RBC Capital Markets. Austin graduated from the University of Notre Dame, and is a Certified Public Accountant.

Lauren Struck

Chief People Officer​

Lauren Struck, Chief People Officer at Loyal, is passionate about creating an engaging employee experience that drives organizational performance. Her 20 year career includes 10+ years of early-stage startup experience, as well as strategic management consulting and not-for-profit operations. Her breadth of experience across strategy, business operations, customer success, and product, gives her a unique perspective on the people

Matt Gove​

Senior Advisor​

Matt Gove is a brand, strategy and consumer experience thought leader with more than 25 years of experience. Prior to joining Loyal, he was Chief Marketing Officer for Summit Health-CityMD, a first-of-its-kind, private-equity backed merger bringing together New York’s largest urgent care provider (CityMD) with one of the largest independent physician practices in the country (Summit Medical Group). In January 2023, Summit-City was acquired by VillageMD in a deal valued at $9 billion. Before Summit Health, Matt served as Chief Consumer Officer for Atlanta-based Piedmont Healthcare, where his team established a reputation as a national leader in consumer-centric marketing and digital experience design, winning more than 100 local and national marketing awards.