HonorHealth Deploys Loyal’s Symptom Checker to Improve Patient Triage/Experience

Today, health consumers search online for information about their medical conditions before seeking treatment. Providing users a means of checking symptoms and recommending care options early in their care lifecycle allows health systems to establish a dialogue with consumers and build a relationship rooted in trust...

Loyal quadrupled its revenue and employees in a year. Here's how.

Half a decade before the coronavirus pandemic, Loyal CEO Chad Mallory understood the increasing need for hospitals to automate personalized experiences with patients. About 290 hospitals across 35 health systems and 55,000 providers use Loyal. Customers include LifePoint Health, a Tennessee-based health system with more than 85 hospitals and $6 billion of revenue. Since January of 2021, Loyal has grown from 35 to 170 employees, and its revenue has quadrupled...

Loyal’s Symptom Checker is Now Live at HonorHealth

The Phoenix-based nonprofit health system deployed the virtual triage tool to improve the consumer experience throughout its network of six hospitals and 70 clinics. Loyal’s Symptom Checker is a highly configurable, white-label technology that can be implemented into a wide variety of workflows to support current and new patients...

Loyal Introduces Innovative Multi-Experience Platform; Establishes Five-Year Partnership with LifePoint Health

Loyal announced today a major expansion to its existing suite of patient experience technology solutions: a new platform that provides...

How SOC 2 Type II Compliance Can Improve the Patient Experience

Loyal didn’t become the preferred software solution for improved care utilization among the nation 39 leading health systems and hospitals by taking lightly the issue of data security. In fact, the opposite is true. We’ve known from the start that data is the foundation of any health system and set ...

Loyal's chatbot and live chat platform has been a “game changer” at Virtua Health

When Your State Opens Vaccine Eligibility Floodgates, How Do You Keep Up with Demand?

Virtua Health Unveils New Tool to Make Accessing Care Easier for Patients in South Jersey

Virtua Health , South Jersey’s largest health system, has deployed Loyal’s Guide , an artificial intelligence (AI) healthcare chatbot and live chat solution, to improve patients’ online experience. In addition to handling appointment requests, billing questions and other triage functionalities for hospitals and health systems, Guide allows patients to type ...

Community Health Network Leverages Loyal’s AI-Powered Solutions to Deliver Improved Experience for Central Indiana Patients

Patients of Community Health Network, a nonprofit health system with more than 200 sites of care and affiliates throughout central Indiana, will be able to request appointments online, thanks to Community Health Network's partnership with Loyal.

Ochsner Health Looks to Loyal’s AI-Powered Solutions to Improve Patient Experience and Provide Patient Self-Scheduling Capabilities

Ochsner Health, the largest nonprofit, academic health system in Louisiana, has partnered with Loyal, the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, to expand upon the level of convenience the organization offers to patients and to support patient self-scheduling as part of Ochsner’s digital front door strategy.

Seven Health Systems Choose Loyal to Improve Patient Experience

Loyal, the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, has added seven new health systems spanning 26 states to its client roster in the last quarter, resulting in over 65% growth for the business.

Loyal Announces $12.5 million Round Led by Concord Health Partners

Loyal, announces its $12.5 million Series A investment round led by Concord Health Partners,

Loyal healthcare chatbot helps hospitals assess COVID-19 risk, triage support for thousands

More than 20 hospitals and health systems across the country have increased patients’ access to reliable, timely COVID-19 information, thanks to a digital assistant named Guide , which is powered by Loyal . The artificial intelligence (AI) healthcare chatbot and live chat solution takes patients through a step-by-step assessment by ...

[Touch Point Media] Delivering on the Promise of an Empowered Digital Experience

Loyal's President, Brian Gresh, and IU Health's, Jeremy Rogers, presentation at HCIC 2019 is at the center of Touch Point Media's latest podcast episode, Delivering on the Promise of an Empowered Digital Experience.

Southcoast Health Expands Digital Access for Patients With Online Scheduling via Chatbot

Atlanta, GA - December 19, 2019 - Southcoast Health launches online scheduling via chatbot platform, Guide, as a step forward in a longer journey of consumerism and customer engagement.

Lake Region Healthcare Partners With Loyal for Transparency Solution, Empower

Atlanta, GA -  December, 4, 2019 - Loyal, a leader in digital patient experience technology, announced today that Lake Region Healthcare, a community healthcare organization in Fergus Falls, Minnesota, has selected the company’s transparency solution, Empower, to publish consumer feedback and surveys.

Loyal Announces New Client: Dayton Children’s Hospital

Atlanta, GA - August 1, 2019 - Loyal announced today that Dayton Children’s Hospital, a multi-specialty pediatric hospital in Dayton, Ohio, has selected the company’s chatbot solution Guide to help consumers have better access to the information they need online and reduce non-appointment related call volume from the scheduling call center.

Loyal Joins the Epic App Orchard To Enable Direct Scheduling Through Chat

Loyal, a leading provider of digital patient experience technologies, announced today that the company has joined the Epic App Orchard to enable direct scheduling through their hybrid live and AI-driven chat solution, Guide. As an App Orchard contributor, Loyal will utilize application programming interfaces (APIs), which serve as a bridge ...

[Healthcare Call Center Times] Web Chat Solves Hold Time Problems For Piedmont Healthcare’s Billing Call Center

Healthcare Call Center Times July 2019 feature article details how Piedmont Healthcare used Loyal's chatbot & live chat platform, Guide, to reduce hold times for their billing call center.

Loyal Introduces Experience Manager for Chatbot Clients

Atlanta, GA - June 10, 2019 - Loyal, a leader in digital patient experience technology, has launched a two-way dialogue improvement tool for clients utilizing their AI-driven chatbot solution, Guide. The new tool, Experience Manager, will allow health systems to test the responses of their chatbot in a sandbox environment. ...

Loyal Announces New Client: Siteman Cancer Center

Loyal announced today that Siteman Cancer Center, an international leader in cancer treatment, research, prevention, education and community outreach, has selected the company’s chatbot solution Guide to instantly address cancer patient and caregiver questions on its website.

[Healthcare IT Today] Piedmont Chatbot Works Overtime To Help Patients

Piedmont Healthcare, an 11 hospital system with over 500 locations, was just eight months into their chatbot roll-out when a crisis hit. Their contract with Anthem Blue Cross Blue Shield expired on March 31st, 2018 putting thousands of Georgia patients in healthcare limbo.

[Hypepotamus] Annual HIMSS Conference Is A Showground For Georgia’s Emerging Health IT Startups

Thousands of health IT professionals, clinicians, executives and vendors gathered last week in Orlando, FL, for the annual HIMSS Global Conference & Exhibition. This week-long event - considered to be the Super Bowl for health IT specialists - is the largest healthcare technology conference in the world.

[Hypepotamus] How A Healthcare-Focused Chatbot Helps Patients Stay ‘Loyal’ to Providers

“If you think of a chatbot as just another marketing tool, you are definitely missing a big opportunity to engage and help consumers through the power of conversation,” Chad Mallory tells Hypepotamus.

Loyal Introduces Connect Data Management Platform

Loyal, a leader in digital patient experience technology, today announced their third product, Connect, as a part of the company’s continuing effort to bring intelligent technology and loyalty-inspiring solutions to its health system customers. Connect is a part of Loyal’s suite of digital patient experience solutions that includes data publishing ...

Loyal Announces New Client: Quincy Medical Group

Loyal, a leading provider of healthcare transparency and digital patient experience tools, today announced that Quincy Medical Group has selected the company’s Empower solution to publish their patient experience data on their website as a part of their system’s transparency efforts.

[The Connected Hospital Podcast] Driving Patient Loyalty - Experience Matters

Can technology solve the issue of patient loyalty? Abhi Sharma, Vice President of Product for Loyal, joins John Mason and The Connected Hospital Podcast to discuss patient experience in the healthcare environment and share some of the ways that Loyal is trying to solve the issue of patient loyalty though ...

[Touch Point Media Podcast] Deep Learning in Healthcare

In this episode of touch•point podcast, hosts Chris Boyer and Reed Smith visit a popular topic on the podcast: Artificial Intelligence (AI). Specifically, they discuss the rapid adoption of machine learning in clinical and marketing/communications efforts in hospitals and health systems and explore some of the pros and cons ...

[Touch Point Media Podcast] Worried About the Future of AI?

Artificial intelligence (AI) is in everything - your phone, your home, your car - yet, to many people, when you talk about AI, its use and application is misunderstood (and sometimes feared). In this episode, hosts Reed Smith and Chris Boyer discuss how this technology has implications across data management, ...

Loyal Announces New Client: Indiana University Health

Loyal today announced the signing of a new client, Indiana University Health. IU Health, an academic healthcare system with seven clinical specialties for adults nationally ranked in U.S. News & World Report’s 2017-18 edition of "America’s Best Hospitals”, will partner with Loyal on their physician transparency solution, Empower.

Loyal Announces New Client: Southcoast Health

Loyal today announced the signing of a new client, Southcoast Health. Southcoast Health, a nonprofit, 815 bed, 4 hospital healthcare system servicing Southeastern Massachusetts and Rhode Island, will partner with Loyal on both their physician review transparency solution, Empower, as well as their latest AI-driven chatbot solution, Guide. “We chose ...

Transparently Rebrands as Loyal and Brian Gresh Joins as President

Transparently, a leading provider of healthcare transparency solutions, made several big announcements today ahead of their attendance at the Healthcare Internet Conference in Austin, Texas next week. Brian Gresh will be joining as President in November and Transparently has rebranded as Loyal, with a new visual identity, positioning, website and ...