Loyal announced today a major expansion to its existing suite of patient experience technology solutions: a new platform that provides...
Loyal didn’t become the preferred software solution for improved care utilization among the nation 39 leading health systems and hospitals by taking lightly the issue of data security. In fact, the opposite is true. We’ve known from the start that data is the foundation of any health system and set ...
When Your State Opens Vaccine Eligibility Floodgates, How Do You Keep Up with Demand?
Virtua Health , South Jersey’s largest health system, has deployed Loyal’s Guide , an artificial intelligence (AI) healthcare chatbot and live chat solution, to improve patients’ online experience. In addition to handling appointment requests, billing questions and other triage functionalities for hospitals and health systems, Guide allows patients to type ...
Patients of Community Health Network, a nonprofit health system with more than 200 sites of care and affiliates throughout central Indiana, will be able to request appointments online, thanks to Community Health Network's partnership with Loyal.
Ochsner Health, the largest nonprofit, academic health system in Louisiana, has partnered with Loyal, the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, to expand upon the level of convenience the organization offers to patients and to support patient self-scheduling as part of Ochsner’s digital front door strategy.
Loyal, the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, has added seven new health systems spanning 26 states to its client roster in the last quarter, resulting in over 65% growth for the business.
Loyal, announces its $12.5 million Series A investment round led by Concord Health Partners,
More than 20 hospitals and health systems across the country have increased patients’ access to reliable, timely COVID-19 information, thanks to a digital assistant named Guide , which is powered by Loyal . The artificial intelligence (AI) healthcare chatbot and live chat solution takes patients through a step-by-step assessment by ...
Loyal's President, Brian Gresh, and IU Health's, Jeremy Rogers, presentation at HCIC 2019 is at the center of Touch Point Media's latest podcast episode, Delivering on the Promise of an Empowered Digital Experience.
Brian Gresh, president of Loyal, made an attention-grabbing statement during his presentation at HCIC 2019, Delivering on the Promise of an Empowered Digital Experience: “When it comes to healthcare, I don’t think there’s a single healthcare system out there that’s truly digital.”
Atlanta, GA - December 19, 2019 - Southcoast Health launches online scheduling via chatbot platform, Guide, as a step forward in a longer journey of consumerism and customer engagement.
Atlanta, GA - December, 4, 2019 - Loyal, a leader in digital patient experience technology, announced today that Lake Region Healthcare, a community healthcare organization in Fergus Falls, Minnesota, has selected the company’s transparency solution, Empower, to publish consumer feedback and surveys.
Atlanta, GA - August 1, 2019 - Loyal announced today that Dayton Children’s Hospital, a multi-specialty pediatric hospital in Dayton, Ohio, has selected the company’s chatbot solution Guide to help consumers have better access to the information they need online and reduce non-appointment related call volume from the scheduling call center.
Loyal, a leading provider of digital patient experience technologies, announced today that the company has joined the Epic App Orchard to enable direct scheduling through their hybrid live and AI-driven chat solution, Guide. As an App Orchard contributor, Loyal will utilize application programming interfaces (APIs), which serve as a bridge ...
Healthcare Call Center Times July 2019 feature article details how Piedmont Healthcare used Loyal's chatbot & live chat platform, Guide, to reduce hold times for their billing call center.
Atlanta, GA - June 10, 2019 - Loyal, a leader in digital patient experience technology, has launched a two-way dialogue improvement tool for clients utilizing their AI-driven chatbot solution, Guide. The new tool, Experience Manager, will allow health systems to test the responses of their chatbot in a sandbox environment. ...
Loyal announced today that Siteman Cancer Center, an international leader in cancer treatment, research, prevention, education and community outreach, has selected the company’s chatbot solution Guide to instantly address cancer patient and caregiver questions on its website.
Chatbots are redefining customer service, especially in healthcare. One of the most significant challenges facing bots is how to make the conversation feel natural. Loyal's president, Brian Gresh, helps address these concerns.
Piedmont Healthcare, an 11 hospital system with over 500 locations, was just eight months into their chatbot roll-out when a crisis hit. Their contract with Anthem Blue Cross Blue Shield expired on March 31st, 2018 putting thousands of Georgia patients in healthcare limbo.
Thousands of health IT professionals, clinicians, executives and vendors gathered last week in Orlando, FL, for the annual HIMSS Global Conference & Exhibition. This week-long event - considered to be the Super Bowl for health IT specialists - is the largest healthcare technology conference in the world.
“If you think of a chatbot as just another marketing tool, you are definitely missing a big opportunity to engage and help consumers through the power of conversation,” Chad Mallory tells Hypepotamus.
Loyal, a leader in digital patient experience technology, today announced their third product, Connect, as a part of the company’s continuing effort to bring intelligent technology and loyalty-inspiring solutions to its health system customers. Connect is a part of Loyal’s suite of digital patient experience solutions that includes data publishing ...
Loyal, a leading provider of healthcare transparency and digital patient experience tools, today announced that Quincy Medical Group has selected the company’s Empower solution to publish their patient experience data on their website as a part of their system’s transparency efforts.
Can technology solve the issue of patient loyalty? Abhi Sharma, Vice President of Product for Loyal, joins John Mason and The Connected Hospital Podcast to discuss patient experience in the healthcare environment and share some of the ways that Loyal is trying to solve the issue of patient loyalty though ...
In this episode of touch•point podcast, hosts Chris Boyer and Reed Smith visit a popular topic on the podcast: Artificial Intelligence (AI). Specifically, they discuss the rapid adoption of machine learning in clinical and marketing/communications efforts in hospitals and health systems and explore some of the pros and cons ...
At the Healthcare Marketing and Physician Strategies Summit this spring, Matt Gove, Chief Consumer Officer for Atlanta-based Piedmont Healthcare, shared with attendees how he partnered with Loyal to add a chatbot to Piedmont’s website. The main forces? Sheer will and determination.
Artificial intelligence (AI) is in everything - your phone, your home, your car - yet, to many people, when you talk about AI, its use and application is misunderstood (and sometimes feared). In this episode, hosts Reed Smith and Chris Boyer discuss how this technology has implications across data management, ...
Is AI just the latest craze, or does it have potential to positively impact healthcare? Brian Gresh, newly appointed president of Loyal, and former executive director, digital and content marketing at Cleveland Clinic, is betting that AI-enabled digital tools will turn information into insight for consumers, and help them make ...
Loyal today announced the signing of a new client, Indiana University Health. IU Health, an academic healthcare system with seven clinical specialties for adults nationally ranked in U.S. News & World Report’s 2017-18 edition of "America’s Best Hospitals”, will partner with Loyal on their physician transparency solution, Empower.
Loyal today announced the signing of a new client, Southcoast Health. Southcoast Health, a nonprofit, 815 bed, 4 hospital healthcare system servicing Southeastern Massachusetts and Rhode Island, will partner with Loyal on both their physician review transparency solution, Empower, as well as their latest AI-driven chatbot solution, Guide. “We chose ...
Transparently, a leading provider of healthcare transparency solutions, made several big announcements today ahead of their attendance at the Healthcare Internet Conference in Austin, Texas next week. Brian Gresh will be joining as President in November and Transparently has rebranded as Loyal, with a new visual identity, positioning, website and ...