Loyal Healthcare Chatbot Helps Hospitals Assess COVID-19 Risk, Triage Support for Thousands
More than 20 hospitals and health systems across the country have increased patients’ access to reliable, timely COVID-19 information, thanks to a digital assistant named
[Touch Point Media] Delivering on the Promise of an Empowered Digital Experience
Loyal’s President, Brian Gresh, and IU Health’s, Jeremy Rogers, presentation at HCIC 2019 is at the center of Touch Point Media’s latest podcast episode, Delivering
[eHealthcare Strategy & Trends] Indiana University Health’s Digital Journey Toward Consumerism
Brian Gresh, president of Loyal, made an attention-grabbing statement during his presentation at HCIC 2019, Delivering on the Promise of an Empowered Digital Experience: “When it
Southcoast Health Expands Digital Access for Patients With Online Scheduling via Chatbot
Atlanta, GA – December 19, 2019 – Southcoast Health, a not-for-profit community-based health system located in southeastern Massachusetts and Rhode Island, recently expanded digital access
Lake Region Healthcare Partners With Loyal for Transparency Solution, Empower
Atlanta, GA – December, 6, 2019 – Loyal, a leader in digital patient experience technology, announced today that Lake Region Healthcare, a community healthcare organization
Loyal Announces New Client: Dayton Children’s Hospital
Atlanta, GA – August 1, 2019 – Loyal, a leader in digital patient experience technology, announced today that Dayton Children’s Hospital, a multi-specialty pediatric hospital
Loyal Joins the Epic App Orchard To Enable Direct Scheduling Through Chat
Updated July 12, 2019 Loyal, a leading provider of digital patient experience technologies, announced today that it is now listed and available in the Epic App
[Healthcare Call Center Times] Web Chat Solves Hold Time Problems For Piedmont Healthcare’s Billing Call Center
ATLANTA, GA—According to the 2018 Healthcare Call Center Survey, very few call centers have ventured into the live text chat arena. Only 14 percent of
Loyal Introduces Experience Manager for Chatbot Clients
Atlanta, GA – June 10, 2019 – Loyal, a leader in digital patient experience technology, has launched a two-way dialogue improvement tool for clients utilizing
Loyal Announces New Client: Siteman Cancer Center
Loyal, a leader in digital patient experience technology, announced today that Siteman Cancer Center, an international leader in cancer treatment, research, prevention, education, and community
[eHealthcare Strategy & Trends] The Key to Providing a Good Chatbot Experience
Chatbots — a computer program or artificial intelligence (AI) that has text or voice conversations — are redefining customer service, especially in healthcare. A 2017 Juniper Research
[Healthcare IT Today] Piedmont Chatbot Works Overtime To Help Patients
Piedmont Healthcare, an 11 hospital system with over 500 locations, was just eight months into their chatbot roll-out when a crisis hit. Their contract with Anthem
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