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Understanding intent starts with data. Not only data to help build AI models to understand intent, but also to deliver the right consumer ex…

Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal. We wanted to shine a light on the grea…

Chatbots and apps help health systems and hospitals better connect with their patients and consumers, but with the different benefits and dr…

Healthcare consumers want convenience and access and that means health systems need to offer online scheduling in order to attract younger c…

The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer endless opportunities and we’ve seen hea…

Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implement, but your website visitors only reap…

In an age where data is power, it’s important to ensure that you maintain power over your data. Here are items to consider when choosing a d…

With all of this investment in digitizing our interactions, do we run the risk of losing the human connection? Better yet, will we even miss…

Search engines and chatbots help consumers find answers, but are they the same? Despite their similarities, chatbots and search engines use …

With tools like artificial intelligence and machine learning, health systems are transforming the digital patient experience for the better….

Voice is big and getting bigger, but what does that mean for healthcare marketers? Here’s where we are with voice in 2019 — and where we’re…

Chat has become a familiar feature on websites, but do you need a team of human operators standing by, or can a chatbot powered by artificia…