The Latest From Loyal

Understanding intent starts with data. Not only data to help build AI models to understand intent, but also to deliver

Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal. We wanted to shine a light on

Chatbots and apps help health systems and hospitals better connect with their patients and consumers, but with the different benefits

Healthcare consumers want convenience and access and that means health systems need to offer online scheduling in order to attract

The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer endless opportunities and we’ve

Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implement, but your website visitors

In an age where data is power, it’s important to ensure that you maintain power over your data. Here are

With all of this investment in digitizing our interactions, do we run the risk of losing the human connection? Better

Search engines and chatbots help consumers find answers, but are they the same? Despite their similarities, chatbots and search engines

With tools like artificial intelligence and machine learning, health systems are transforming the digital patient experience for the better….

Voice is big and getting bigger, but what does that mean for healthcare marketers? Here’s where we are with voice

Chat has become a familiar feature on websites, but do you need a team of human operators standing by, or