“What’s the worst thing to be doing when you don’t feel well?” asked Lisa Williams, current Senior Director of Growth and Loyalty at PeaceHealth. “Being lost.”
For an organization like Oregon Health & Science University (OHSU) where Williams served prior to her role with PeaceHealth, a system that has many buildings across the hospital’s large campus that all share the same address as the main OHSU, patients found themselves using Google Maps, or ride-share services and ending up at a location far from the clinic door.
Location data accuracy was paramount to ensuring patients found the right office or medical department at OHSU.
Now, at PeaceHealth, Williams is creating a better digital experience for patients by starting from the foundation: the provider and location data.
In this webinar recording, Rachelle Montaño, VP of Clinical Strategy, and Lisa Williams discuss:
- How PeaceHealth collaborated with internal stakeholders to align provider, location and condition data
- The key components of a successful data management strategy
- Why governance is critical to effective data management
- Best practices for managing provider and location information
- Integration tactics for clinical and consumer taxonomies
- Why dedicated resources are essential
- How lack of data accuracy and alignment across provider, location, and condition data can become the perfect storm of problems – and why working toward a solution is worth fighting for
