Following, questions our customers ask about Loyal’s products, implementation, and more, with answers from Loyal’s experts.
If you have a question that’s not listed here, contact us, and we’ll be in touch as soon as possible.
Information about Loyal’s chatbot, live chat, and add-ons Google Business Messages and Symptom Checker.
Yes. Loyal’s Chatbot Scheduling integration allows patients to search, find, and directly book appointments, all with the engaging convenience of chat. Loyal integrates with EHRs and surfaces the next available appointment through open scheduling APIs.
Yes. Loyal integrates with Epic’s MyChart patient portal to further enhance the patient experience. It enhances portal navigation and enables patients to quickly & efficiently get answers to common FAQs.
Loyal’s chatbot integrates with Google’s Knowledge Graph that appears in Google search results. This enables health systems to connect with patients directly from Google, even before they’ve visited the website. It extends the reach of the chatbot, increases access for patients, and proactively pulls patients from search to the website.
Loyal leverages our own AI engine. We’ve had over 3 million healthcare conversations to date, so our AI knowledge library is expansive and continues to grow.
Yes, Loyal is white-labeled, so branding, including logos, fonts, colors, etc., are tailored to the health system’s preferences.
Not at this time. The order in which providers are loaded into Data Management impacts the order of results in the chatbot.
It can live on any/all of the health system’s digital properties (website, patient portal, app, Google).
While we have implemented intranet chatbots in the past, currently, intranet chatbot is not part of our standard offering; it is possible, but requires scoping.
Yes, Loyal’s chatbot supports integrations with revenue tools for billing.
Potentially. Our chatbot integrates with Loyal’s CRM and Contact Center tools. However, to integrate to other CRM/Contact Center tools a scoping discussion would need to take place.
Google Business Messages (GBM) is a mobile-optimized conversational channel that combines entry points on Google Maps, Search, and elsewhere to create rich, asynchronous messaging experiences.
GBM is an extension of the Loyal chatbot – within a Google listing. It can be accessed from the listing, using the chat icon.
GBM bot profiles are totally different from Chatbot bot profiles, but they serve the same purpose – which is to customize the look and feel of the chatbot experience.
We utilize the exact same markets and dialog trees that are currently used for the chatbot. When implementing GBM, new dialog is not necessary.
Information about Loyal’s Data Management, including our Clinical Taxonomy.
Loyal can ingest data from a variety of sources to create a single source of truth for provider, location, and payor data.
Loyal works with Epic, athenahealth, Cerner Millennium, and Meditech
See our Partnerships page for more information.
File transfer method: We can do API, Flat File, or FHIR (Fast Healthcare Interoperability Resources), depending on the health system’s needs.
Because each health system is unique, implementation varies. Our team works closely with the health system to customize their implementation process according to its individual needs.
Information about Loyal’s Scheduling product and process.
Yes. The Loyal Scheduling product can be standalone or bundled with Care Search.
Loyal’s chatbot scheduling integration, a web scheduling add-on, allows patients to search, find, and directly book appointments, all with the engaging convenience of chat. Loyal integrates with EHRs and surfaces the next available appointment through open scheduling APIs.
Yes, Scheduling uses real-time scheduling inventory from the EHR.
Our scheduling product uses open scheduling APIs to pull the next available appointment.
Loyal currently supports Epic, athenahealth, Cerner Millennium, and Meditech.
Like all Loyal products, Scheduling is a whitelisted solution, prioritizing customer branding.
Yes. The dialog and content can be modified and some fields and steps can be hidden in the scheduling workflow.
Yes, through our Google partnership, if a customer has Web scheduling enabled, then appointments can also be made on the Google provider listing.
Information about Loyal’s Symptom Checker.
Loyal’s Symptom Checker is powered by an advanced multilayer Artificial Intelligence system heavily based on statistical modeling and includes 1,500+ symptoms, 486+ lab tests, 270+ risk factors, 810+ conditions, and 20 languages versions. It helps health systems serve patients before their visit by analyzing their symptoms, understanding their needs, and connecting them with the appropriate medical services.
Via the Loyal chatbot.
Once a consumer completes the Symptom Checker assessment, they will receive 1 of the 5 triage level. The customer will participate in defining the appropriate triage levels and next steps associated with each.
Information about Loyal’s Reputation and Listings Management.
We integrate with the EHR, so systems can create Review Boosts based on provider, location, visit type, and more. In addition, we use AI on the reviews for sentiment analysis.
Yes, if you’re using both transparency & online reputation.
Yes. Our listings/reputation suite integrates with other Loyal tools such as Google Business Messages (chatbot is the prereq) and Google Scheduling (Web scheduling is the prereq).
Information about Care Search, including implementation and how it works.
Yes. We don’t use a separate website or landing page for Care Search, so your users stay on your website throughout.
Yes. Loyal’s system is white-label, so health systems can use their own brand colors, fonts, etc., and make it theirs.
Care Search leverages our AI Engine (Natural Language Processing)
Yes. The health system can control what order the providers show up in and/or what specialties show up.
Rankings rules are different.
Yes, Care Search can incorporate existing tools from the health system’s tech stack, or they can leverage (purchase) Loyal’s solutions (transparency & web scheduling)
Information about Loyal’s chatbot, live chat, and add-ons Google Business Messages and Symptom Checker.
Yes. Loyal’s Chatbot Scheduling integration allows patients to search, find, and directly book appointments, all with the engaging convenience of chat. Loyal integrates with EHRs and surfaces the next available appointment through open scheduling APIs.
Yes. Loyal integrates with Epic’s MyChart patient portal to further enhance the patient experience. It enhances portal navigation and enables patients to quickly & efficiently get answers to common FAQs.
Loyal’s chatbot integrates with Google’s Knowledge Graph that appears in Google search results. This enables health systems to connect with patients directly from Google, even before they’ve visited the website. It extends the reach of the chatbot, increases access for patients, and proactively pulls patients from search to the website.
Loyal leverages our own AI engine. We’ve had over 3 million healthcare conversations to date, so our AI knowledge library is expansive and continues to grow.
Yes, Loyal is white-labeled, so branding, including logos, fonts, colors, etc., are tailored to the health system’s preferences.
Not at this time. The order in which providers are loaded into Data Management impacts the order of results in the chatbot.
It can live on any/all of the health system’s digital properties (website, patient portal, app, Google).
While we have implemented intranet chatbots in the past, currently, intranet chatbot is not part of our standard offering; it is possible, but requires scoping.
Yes, Loyal’s chatbot supports integrations with revenue tools for billing.
Potentially. Our chatbot integrates with Loyal’s CRM and Contact Center tools. However, to integrate to other CRM/Contact Center tools a scoping discussion would need to take place.
Google Business Messages (GBM) is a mobile-optimized conversational channel that combines entry points on Google Maps, Search, and elsewhere to create rich, asynchronous messaging experiences.
GBM is an extension of the Loyal chatbot – within a Google listing. It can be accessed from the listing, using the chat icon.
GBM bot profiles are totally different from Chatbot bot profiles, but they serve the same purpose – which is to customize the look and feel of the chatbot experience.
We utilize the exact same markets and dialog trees that are currently used for the chatbot. When implementing GBM, new dialog is not necessary.
Information about Loyal’s Data Management, including our Clinical Taxonomy.
Yes. Loyal’s Chatbot Scheduling integration allows patients to search, find, and directly book appointments, all with the engaging convenience of chat. Loyal integrates with EHRs and surfaces the next available appointment through open scheduling APIs.
Yes. Loyal integrates with Epic’s MyChart patient portal to further enhance the patient experience. It enhances portal navigation and enables patients to quickly & efficiently get answers to common FAQs.
Loyal’s chatbot integrates with Google’s Knowledge Graph that appears in Google search results. This enables health systems to connect with patients directly from Google, even before they’ve visited the website. It extends the reach of the chatbot, increases access for patients, and proactively pulls patients from search to the website.
Loyal leverages our own AI engine. We’ve had over 3 million healthcare conversations to date, so our AI knowledge library is expansive and continues to grow.
Yes, Loyal is white-labeled, so branding, including logos, fonts, colors, etc., are tailored to the health system’s preferences.
Not at this time. The order in which providers are loaded into Data Management impacts the order of results in the chatbot.
It can live on any/all of the health system’s digital properties (website, patient portal, app, Google).
While we have implemented intranet chatbots in the past, currently, intranet chatbot is not part of our standard offering; it is possible, but requires scoping.
Yes, Loyal’s chatbot supports integrations with revenue tools for billing.
Potentially. Our chatbot integrates with Loyal’s CRM and Contact Center tools. However, to integrate to other CRM/Contact Center tools a scoping discussion would need to take place.
Google Business Messages (GBM) is a mobile-optimized conversational channel that combines entry points on Google Maps, Search, and elsewhere to create rich, asynchronous messaging experiences.
GBM is an extension of the Loyal chatbot – within a Google listing. It can be accessed from the listing, using the chat icon.
GBM bot profiles are totally different from Chatbot bot profiles, but they serve the same purpose – which is to customize the look and feel of the chatbot experience.
We utilize the exact same markets and dialog trees that are currently used for the chatbot. When implementing GBM, new dialog is not necessary.
Information about Loyal’s Scheduling product and process.
Yes. The Loyal Scheduling product can be standalone or bundled with Care Search.
Loyal’s chatbot scheduling integration, a web scheduling add-on, allows patients to search, find, and directly book appointments, all with the engaging convenience of chat. Loyal integrates with EHRs and surfaces the next available appointment through open scheduling APIs.
Yes, Scheduling uses real-time scheduling inventory from the EHR.
Our scheduling product uses open scheduling APIs to pull the next available appointment.
Loyal currently supports Epic, athenahealth, Cerner Millennium, and Meditech.
Like all Loyal products, Scheduling is a whitelisted solution, prioritizing customer branding.
Yes. The dialog and content can be modified and some fields and steps can be hidden in the scheduling workflow.
Yes, through our Google partnership, if a customer has Web scheduling enabled, then appointments can also be made on the Google provider listing.
Information about Loyal’s Symptom Checker.
Loyal’s Symptom Checker is powered by an advanced multilayer Artificial Intelligence system heavily based on statistical modeling and includes 1,500+ symptoms, 486+ lab tests, 270+ risk factors, 810+ conditions, and 20 languages versions. It helps health systems serve patients before their visit by analyzing their symptoms, understanding their needs, and connecting them with the appropriate medical services.
Via the Loyal chatbot.
Once a consumer completes the Symptom Checker assessment, they will receive 1 of the 5 triage level. The customer will participate in defining the appropriate triage levels and next steps associated with each.
Information about Loyal’s Reputation and Listings Management.
We integrate with the EHR, so systems can create Review Boosts based on provider, location, visit type, and more. In addition, we use AI on the reviews for sentiment analysis.
Yes, if you’re using both transparency & online reputation.
Yes. Our listings/reputation suite integrates with other Loyal tools such as Google Business Messages (chatbot is the prereq) and Google Scheduling (Web scheduling is the prereq).
Information about Care Search, including implementation and how it works.
Yes. We don’t use a separate website or landing page for Care Search, so your users stay on your website throughout.
Yes. Loyal’s system is white-label, so health systems can use their own brand colors, fonts, etc., and make it theirs.
Care Search leverages our AI Engine (Natural Language Processing)
Yes. The health system can control what order the providers show up in and/or what specialties show up.
Rankings rules are different.
Yes, Care Search can incorporate existing tools from the health system’s tech stack, or they can leverage (purchase) Loyal’s solutions (transparency & web scheduling)
Book a demo to ask in person or contact us to send an email, and a Loyal team member will be in touch with you soon.
Loyal is the leading end-to-end digital healthcare platform that unifies care touchpoints for patients and providers alike.