Customer Relationship Management​

Expand market share and retain patients with timely and personalized outbound engagement.

Trusted by the Nation's Leading Healthcare Organizations

Build Stronger Patient Relationships Through Data-Driven Engagement

Predictive Intelligence That Drives Growth

Identify and activate at-risk patients and grow high-margin service lines with AI-powered propensity models trained on real-world patient behavior.

Personalize Outbound Communication

Enhance patient acquisition and retention strategies with advanced audience segmentation and tailored communication.

Accelerate Time to Value

Eliminate complex implementations and lengthy onboarding timelines with native EHR integrations and prebuilt campaign templates. 

Evaluate Campaign Performance

Obtain real-time insights into marketing performance, patient behavior, and campaign effectiveness to enhance your strategy and achieve better results.

Request a meeting with an engagement expert to learn more.

Powered by Loyal’s Consumer Data Engine

The backbone of an effective CRM is quality and up-to-date data. Without it, segmentation becomes inaccurate, communication is less personalized, and growth opportunities are missed.

With Loyal, Health Systems leverage a secure, industry-leading consumer data engine responsible for real-time data aggregation from first, second, and third-party data sources that influence segmentation and outbound communication.

Deploy Campaigns That Deliver Results

Loyal's CRM pairs first, second, and third-party data with AI-enabled features to streamline audience segmentation and content development, resulting in more precise targeting, personalized messaging, and ultimately higher engagement and conversion rates.

Audience Segmentation

Leverage real-time EHR integrations and multi-source segmentation to develop a dynamic library of audiences.

Customize Branding

Easily configure branding for each market and apply it to individual campaigns to ensure cohesive, market-specific experiences.

Develop Content

Create engaging campaigns using an easy-to-navigate email and SMS builder. Tailor your messages with market and patient data, establish clear calls to action, and preview your content before launching.

Determine Automation

Enhance deliverability and boost conversions by using A/B tests and managing when, where, and how your campaigns engage your audience.

Review and Refine

Gain actionable insights with real-time performance reports. Track engagement, conversion, and appointment impact to measure ROI and refine future campaigns.

Transform Your Care

Let’s explore how Loyal can improve your health system operations and the health of the consumers you serve.