Knowledge Base

Explore our latest thinking, industry insights, and success stories.

5 Best Practice for Live Chat

Simply offering live chat isn't a recipe for success. Here are 5 best practices for live chat to improve the consumer experience and deliver...

Should You Build Your Own Chatbot?

Building your own chatbot seems tempting from a cost perspective, but cutting corners could end up costing you much more in the long run...

Chatbot 102: Breaking Down Even More Terminology

We're breaking down even more key terms and terminology surrounding chatbot technology, artificial intelligence, and machine learning....

The Importance of Context in a Chatbot Conversation

What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For chatbot conversations that means context....

How Healthcare Consumers Communicate With Chatbots

A white paper offering a comprehensive analysis of how healthcare consumers interact and converse with chatbots....

Chatbot 101: Breaking Down the Terminology

New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial intelligence and chatbots begin to play...

Healthcare Chatbots: Preparing to Chat

Adding a chatbot to your health system website might seem daunting, but all it takes is the right combination of preparation, training, and ...

Establishing a Governance Structure for Doctor Reviews

Being transparent with your patient reviews doesn’t mean you’ll automatically publish every review comment. You’ll need a plan for reviewing...

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