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Simply offering live chat isn't a recipe for success. Here are 5 best practices for live chat to improve the consumer experience and deliver...
Building your own chatbot seems tempting from a cost perspective, but cutting corners could end up costing you much more in the long run...
We're breaking down even more key terms and terminology surrounding chatbot technology, artificial intelligence, and machine learning....
What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For chatbot conversations that means context....
A white paper offering a comprehensive analysis of how healthcare consumers interact and converse with chatbots....
New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial intelligence and chatbots begin to play...
Adding a chatbot to your health system website might seem daunting, but all it takes is the right combination of preparation, training, and ...
How do you know if a chat platform is providing a good return on investment (ROI) for your healthcare system? Here are 4 core KPIs to consid...
Being transparent with your patient reviews doesn’t mean you’ll automatically publish every review comment. You’ll need a plan for reviewing...
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