By Rachelle Montano, MS, RD, MBA, VP of Clinical Strategy at Loyal Having a structured clinical taxonomy system in place is key to ensuring healthcare

Consumer experience is heavily influenced by customer service. That’s why it’s important for healthcare providers to implement solutions that address common customer service issues. According

Chatbots are everywhere today – and for good reason. They offer a flexible solution for organizations to automate tasks, improve the consumer experience, or to

We’re back! Previously, we broke down some of the common terminology associated with chatbot technology (if you missed it, read it here). As with any

In a relay race, one of the most important moments takes place when the two runners exchange the baton. If the handoff is clumsy and

As conversations between healthcare consumers and chatbots continue to increase, the question of how consumers interact with the platform becomes increasingly more important to understand.

New technologies always introduce a slew of new terminologies and jargon. Computers introduced terms like computer bug, floppy disk, byte, and cookie, to name a

Adding a chatbot to your health system website might seem daunting, but all it takes is the right combination of preparation, training, and asking the

How do you know if a chat platform is providing a good return on investment (ROI) for your healthcare system? After all, we all want

You’ve made the decision to embrace transparency and publish physician reviews on your health system website. But being transparent doesn’t mean you’ll automatically publish every