Loyal, a leader in digital patient experience technology, announced today that Siteman Cancer Center, an international leader in cancer treatment, research, prevention, education, and community outreach, has selected the company’s chatbot solution Guide to instantly address cancer patient and caregiver questions on its website, Siteman.wustl.edu.
Siteman, a partnership of two institutions recognized for their medical excellence, Barnes-Jewish Hospital and Washington University School of Medicine in St. Louis, is ranked among the best cancer centers in the nation by U.S. News & World Report and is the only one in Missouri and southern Illinois to hold the prestigious Comprehensive Cancer Center designation and “Exceptional” rating from the National Cancer Institute. Guide not only will allow Siteman’s nurse-staffed call center to provide a better experience for callers, the technology also will allow Siteman to offer a more differentiated and improved digital patient experience.
Backed by a custom-built neural network designed specifically for healthcare, Loyal’s HIPAA-compliant multifunctional live chat and chatbot solution Guide uses powerful AI-driven algorithms to help patients along every step of their online journey, including finding a provider, learning about clinical trials and even paying a bill. “At Siteman, the personalized care we offer patients sets us apart,” said Arlinda Warren, Executive Director, Marketing, Communications and Physician Services at Siteman Cancer Center. “With Guide, we are able to expand that personalized, high-touch approach to our digital presence by providing a 24/7, ‘always on’ chatbot to answer commonly asked questions. Another benefit is that this technology will allow our call center to focus even more on calls that require additional time and attention.”
“Siteman Cancer Center is a long-standing leader in cancer treatment, and we are thrilled to partner with them to provide a smarter technology to engage the more than 50,000 people they serve each year,” commented Brian Gresh, President of Loyal. “Getting answers quickly and providing an easy, seamless patient experience is so important in cancer care, and it will be exciting to see how Guide will help Siteman take that to the next level.”
Siteman Cancer Center, ranked among the top cancer treatment centers by U.S. News & World Report, also is one of only a few cancer centers to receive the highest rating of the National Cancer Institute (NCI) – “exceptional.” Comprising the cancer research, prevention and treatment programs of Barnes-Jewish Hospital and Washington University School of Medicine in St. Louis, Siteman treats adults at six locations and partners with St. Louis Children’s Hospital in the treatment of pediatric patients, through Siteman Kids at St. Louis Children’s Hospital. Siteman is Missouri and Southern Illinois’ only NCI-designated Comprehensive Cancer Center and only member of the National Comprehensive Cancer Network. Through the Siteman Cancer Network, Siteman Cancer Center works with regional medical centers to improve the health and well-being of people and communities by expanding access to cancer prevention and control strategies, clinical studies and genomic and genetic testing, all aimed at reducing the burden of cancer.