How SOC 2 Type II Compliance Can Improve the Patient Experience

Loyal didn’t become the preferred software solution for improved care utilization among the nation’s 39 leading health systems and hospitals by taking lightly the issue of data security. In fact, the opposite is true. We’ve known from the start that data is the foundation of any health system and set out to organize, manage, enrich and protect that which is critical to providing patients a unified, more seamless journey to better health. Today, we take that founding commitment to data security a step further by announcing Loyal has achieved SOC 2 Type II compliance.

In doing so, we are helping health system and hospital leadership teams build upon the trust their organizations have spent decades fostering with the patients and communities they serve. This, in turn, strengthens the relationship between patients and providers, creating a better overall experience and a unique opportunity for the health system and hospital leadership teams to deliver on their organization’s mission. What’s in it for Loyal? The knowledge that through SOC 2 Type II compliance, the highest standards of security when it comes to managing customer data, we are able to close more knowledge and care gaps to ensure equal access for all.

To aid us in preparation for the rigorous review of Loyal’s internal security policies and controls, our team selected Vanta as our security compliance partner earlier this year. The examination, which was performed by BARR Advisory, took place near the conclusion of the process, which lasted approximately three months in total. The majority of this time was spent on the collection of audit evidence, and we believe the relatively quick speed in which we were able to attain SOC 2 Type II compliance is a testament to the data security policies and controls already in place at the start of the process.

Those who have worked with Loyal know we take data security seriously from the start, making it possible to securely leverage health system and hospital data to power solutions designed to improve the patient experience such as a HIPAA-compliant chatbot, online scheduling, provider search, and more. Achieving SOC 2 Type II compliance only enhances those capabilities with the assurance that health system and hospital risk has been mitigated because Loyal’s data security measures have been and will continue to be verified by third-party experts regularly.


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Loyal is dedicated to increasing your health system’s botton line with technology that conencts the patient’s healthcare journey, end-to-end.