Expanded EHR integration allows for Loyal to support more consumer access preferences and health system efficiency needs
ATLANTA, GA, July 31, 2024 – Loyal, a healthcare technology company dedicated to enabling a healthier life for all, today announced its integration with MEDITECH to deliver a connected digital experience for health systems and their consumers. With access to data that power decisions across the enterprise, this integration makes the care journey more accessible, efficient, and consistent.
Patients are eager to use online tools – 95% of healthcare consumers have either booked a medical appointment online or would if it was available. This, combined with the fact that nearly half of healthcare workers report feeling burned out, indicates that consumers need tools that empower them to engage in their care journey online, and health system staff need tools that reduce administrative burden.
As part of this new integration, Loyal is expanding its connectivity with MEDITECH Expanse, the company’s EHR platform, which will enable patients to get the care they need with online search and appointment scheduling and a conversational AI chatbot tool. The integration will provide a solution for consumer’s increasing demand for digital technology to access care, while also taking the burden off of health system staff tasked with answering phone calls, manually scheduling appointments, and answering questions.
“Patient experience remains our main priority, especially as patients increasingly turn to online tools to receive and understand their care journey,” said Brian Gresh, President, Loyal. “Integrating with MEDITECH allows us to enhance the patient experience while also supporting health systems with advanced solutions that take administrative burden off of their staff.”
Loyal’s MEDITECH Expanse integration is currently live at Frederick Health, a health system that provides a full spectrum of healthcare and wellness services to residents of Frederick County, MD. The health system utilizes Loyal’s provider search, online scheduling, and chatbot together to offer a more seamless patient journey.
“Loyal has already exceeded in meeting the rapidly evolving needs of our patients who are expressing their interest in interacting with digital healthcare tools,” said Alex Nason, Director of IT Innovation, Frederick Health. “The integration with MEDITECH has allowed us to take that to the next level, truly meeting our patients where they are in order to deliver the best care we can.”
To learn more about Loyal’s solutions, visit loyalhealth.com.
About Loyal
Loyal is a healthcare consumer experience company solely dedicated to the betterment of patient care. As the preferred platform for improved care utilization used by the nation’s leading health systems and hospitals, Loyal’s AI-powered solution makes it easier for patients to connect and access care across their entire health journey, thereby driving loyalty with their trusted health provider. Streamline patients’ navigation of your health system and network of clinical services with LoyalHealth.com.
Contacts
Alyssa Horowitz
PAN Communications for Loyal
[email protected]