TX-RAMP achievement cements Loyal’s commitment to delivering secure and private healthcare solutions for patients and providers in Texas
ATLANTA, GA – DATE – Loyal, a healthcare technology company dedicated to enabling a healthier life for all, today announced it recently achieved TX-RAMP Level 2 Certification for its Chatbot solution, which provides health systems with a HIPAA compliant, conversational interface to engage with consumers in real time.
With nearly 100 million Americans lacking access to primary care, Loyal’s AI-powered solutions make it easier for patients to connect and access health care across their entire journey. Loyal’s Chatbot solution is an AI-driven chatbot & live chat platform that integrates with a health system’s website and provides convenience for patients searching for providers or locations, scheduling appointments, checking symptoms, or getting answers to common FAQs. The proprietary conversational AI model has encountered over 16M+ health consumers and the chatbot platform supports EHR integration.
To ensure securing data remains a top priority, the Texas Department of Information Resources established TX-RAMP, a program that provides review of security measures taken by cloud products and services that transmit data to Texas state agencies. It aims to standardize the approach for security assessment, certification, and continuous monitoring of cloud computing services for its technology partners that handle state agencies’ data.
“Health data breaches hit a record high in 2023, demonstrating how certifications such as these are needed to safeguard sensitive patient data, especially in an increasingly digital healthcare space,” said Brian Gresh, President at Loyal. “With this certification, our Texas health system partners can rest easy knowing that our solutions are compliant with statutory requirements and their patients’ data will remain protected.”
Loyal will continue to invest in security and privacy to protect the data of health partners. To learn more about Loyal’s full range of solutions to improve the healthcare consumer experience, visit loyalhealth.com.
Contacts
Alyssa Horowitz
PAN Communications for Loyal
[email protected]