Southcoast Health Expands Digital Access for Patients With Online Scheduling via Chatbot

Atlanta, GA – December 19, 2019 – Southcoast Health, a not-for-profit community-based health system located in southeastern Massachusetts and Rhode Island, recently expanded digital access for consumers by launching online appointment scheduling via Loyal’s AI chatbot platform, Guide. The announcement coincides with Southcoast’s overall initiative to expand on consumer-centric digital solutions that allow healthcare consumers more self-service access. 

As a health system with a network of more than 450 providers across 33 communities, Southcoast Health delivers nationally recognized care to over 719,000 residents. Providing access to scheduling appointments online via Guide will allow patients more access and self-service options and make Southcoast Health one of the first health systems in the country to offer online appointment scheduling via a chatbot platform. 

“Launching online scheduling with Loyal helps Southcoast Health continue to deliver a better consumer experience and achieve our goal of giving our patients more options to schedule online,” says Steve Canessa, VP of Marketing & Government Affairs at Southcoast Health. “Expanding digital access for online scheduling via chatbot is a step forward in terms of innovating the online patient experience.”

Launched in October 2019, Southcoast Health has already begun receiving appointments scheduled through the chatbot platform. With a marketing initiative forthcoming to promote the new self-service option, Southcoast aims to make online scheduling the primary focus for newly scheduled appointments and another step forward in a longer journey of consumerism and customer engagement.

About Southcoast Health 

Southcoast Health is a not-for-profit community-based health system that focuses on delivering nationally recognized, locally provided care. With a network of more than 450 providers that serve more than 719,000 residents in over 33 communities across Southern Massachusetts and Rhode Island, Southcoast’s goal has always been to deliver unmatched clinical excellence with a personal touch.

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