RENO, NV & ATLANTA, GA (September 20, 2021) – How can I help you today?” the next time you are typing with and “chatting” online with a representative of your bank, airline or favorite shoe store, know that you might be conversing with a very helpful chatbot. A chatbot is a computer program that fundamentally simulates human conversations.
Today, 1.4 billion people are using chatbots across the internet, including mobile apps and messaging apps. The growth of chatbots has been substantial given bots provide valuable 24-hour customer service, support, comfort, and in some cases- a dash of entertainment. This gives online visitors and potential customers a personalized and positive experience, making them feel valued and important.
Renown Health, a not-for-profit, integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California, and known nationally bringing innovation to health care, has partnered with Loyal, a software solution that improves online customer and patient service for some of the nation’s leading health systems and hospitals.