Virtua Health Unveils New Tool to Make Accessing Care Easier for Patients in South Jersey

Virtua Health, South Jersey’s largest health system, has deployed Loyal’s Guide, an artificial intelligence (AI) healthcare chatbot and live chat solution, to improve patients’ online experience.

In addition to handling appointment requests, billing questions and other triage functionalities for hospitals and health systems, Guide allows patients to type in a wide variety of questions they may have on Virtua Health’s website. Integrations with Epic and CRM Symphony RM will allow Virtua to offer patients self-scheduling capabilities and provide a more personalized digital experience.

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