Customer Stories

Discover the positive impact Loyal has on the health systems we serve, including improved workforce efficiencies, increased ROI, and seamless patient journeys.

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ScionHealth Breaks Down Barriers to Care with Loyal’s CRM Solution

ScionHealth was seeking ways to increase the volume of Medicare Annual Wellness Visits (MAWVs) for eligible beneficiaries, an important step in closing care gaps for at-risk populations, and launch preventative campaigns for breast, cervical, colorectal, and lung cancer.

Virtua Health

Chatbot + Live Chat for Virtua Health Increases User Access and Empowers Patients with More Self-Help Options

The Virtua Health team wanted to deliver an easier online experience to consumers. Their goal was to empower consumers to receive answers to less urgent questions while taking advantage of self-scheduling options without calling the system’s Access Center.

Baptist Health

Using Conversational AI to Increase MyChart Signups and Decrease Call Volume in Northeast Florida

By implementing the right dialogs and service lines, Baptist Health Jacksonville and Loyal helped more users find the MyChart sign-up information they needed, without picking up the phone. The results exceeded everyone’s expectations.

Baptist Health logo

Frederick Health

Building the Digital Healthcare Consumer Experience to Meet Patients Where They Are

In realizing the value of a seamless digital experience for their patients, Frederick Health wanted the right digital technology to meet users where they are: online.

Frederick Health logo

Transform Your Care

Let’s explore how Loyal can improve your management system operations and the health of the consumers you serve.