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Loyal Names Angela Jones Vice President, Customer Success

Angela Jones has taken on the role of vice president, customer success at Loyal , the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, as the company continues to experience unprecedented growth. Jones is the third new hire to join Loyal’s leadership team ...

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Loyal Appoints Tyler Bennett As Vice President, Operations & Analytics

Tyler Bennett has been named vice president, operations and analytics at Loyal , the preferred software solution for improved care utilization among the nation's leading health systems and hospitals.

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Looking Back And Leaping Forward: How Unprecedented Times Shaped The Way Of The Future For Health Seekers’ Online Experience

Coming off a year of tremendous growth for Loyal, the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, I am humbled and inspired by the people I work with who truly make it their life’s mission to increase access to and advance health ...

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Loyal's chatbot and live chat platform has been a “game changer” at Virtua Health.

When Your State Opens Vaccine Eligibility Floodgates, How Do You Keep Up with Demand?

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Rachelle Montano Named Vice President, Clinical Strategy at Loyal

The leadership team at Loyal , the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, has grown with the appointment of Rachelle Montano as the company’s vice president, clinical strategy.

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Loyal Health Names Steph Geissinger as First-Ever Chief Customer Officer

Loyal , the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, has named Steph Geissinger to the leadership team as the company’s chief customer officer. The newly-created top role reaffirms the company’s customer-centric ethos and is dedicated to ensuring cohesive, memorable experiences as ...

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Virtua Health Unveils New Tool to Make Accessing Care Easier for Patients in South Jersey

Virtua Health , South Jersey’s largest health system, has deployed Loyal’s Guide , an artificial intelligence (AI) healthcare chatbot and live chat solution, to improve patients’ online experience. In addition to handling appointment requests, billing questions and other triage functionalities for hospitals and health systems, Guide allows patients to type ...

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Ochsner Health Looks to Loyal’s AI-Powered Solutions to Improve Patient Experience and Provide Patient Self-Scheduling Capabilities

Ochsner Health, the largest nonprofit, academic health system in Louisiana, has partnered with Loyal, the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, to expand upon the level of convenience the organization offers to patients and to support patient self-scheduling as part of Ochsner’s digital front door strategy.

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Community Health Network Leverages Loyal’s AI-Powered Solutions to Deliver Improved Experience for Central Indiana Patients

Patients of Community Health Network, a nonprofit health system with more than 200 sites of care and affiliates throughout central Indiana, will be able to request appointments online, thanks to Community Health Network's partnership with Loyal.

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Seven Health Systems Choose Loyal to Improve Patient Experience

Loyal, the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, has added seven new health systems spanning 26 states to its client roster in the last quarter, resulting in over 65% growth for the business.

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Loyal Announces $12.5 million Round Led by Concord Health Partners

Loyal, announces its $12.5 million Series A investment round led by Concord Health Partners,

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Healthcare experiences should feel as personalized as your actual care. Loyal raised $12.5M to make sure they will be.

Loyal raised $12.5M

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How Digital, Front-Door Technologies Change the Way Patients Access Care While Helping Hospitals Regain their Financial Footing

Leaders at one of the most advanced health systems in the world recognized one critical, but often overlooked, factor that affects their ability to convert patients: the online experience. They decided they needed to make it easier for the 600,000 unique patients they typically see in a given year to ...

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[eHealthcare Strategy & Trends] How a Chatbot Helped Adventist HealthCare Connect With Patients During COVID-19

How Adventist Healthcare turned a Chatbot Into a Lifeline During COVID-19

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Loyal healthcare chatbot helps hospitals assess COVID-19 risk, triage support for thousands

More than 20 hospitals and health systems across the country have increased patients’ access to reliable, timely COVID-19 information, thanks to a digital assistant named Guide , which is powered by Loyal . The artificial intelligence (AI) healthcare chatbot and live chat solution takes patients through a step-by-step assessment by ...

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An emerging story: What data tell us about the types of questions being asked around COVID-19

What COVID-19 topics are trending today? Today we share how trends have grown over the past month to help health systems understand what to expect.

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[Touch Point Media] Delivering on the Promise of an Empowered Digital Experience

Loyal's President, Brian Gresh, and IU Health's, Jeremy Rogers, presentation at HCIC 2019 is at the center of Touch Point Media's latest podcast episode, Delivering on the Promise of an Empowered Digital Experience.

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[eHealthcare Strategy & Trends] Indiana University Health's Digital Journey Toward Consumerism

Brian Gresh, president of Loyal, made an attention-grabbing statement during his presentation at HCIC 2019, Delivering on the Promise of an Empowered Digital Experience: “When it comes to healthcare, I don’t think there’s a single healthcare system out there that’s truly digital.”

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5 Best Practice for Live Chat

Simply offering live chat isn't a recipe for success. Here are 5 best practices for live chat to improve the consumer experience and deliver results.

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[eBook] Transforming the Healthcare Consumer Experience

EBook exploring the five areas healthcare providers need to focus on in order to improve the healthcare consumer experience.

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Should You Build Your Own Chatbot?

Building your own chatbot seems tempting from a cost perspective, but cutting corners could end up costing you much more in the long run.

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Southcoast Health Expands Digital Access for Patients With Online Scheduling via Chatbot

Atlanta, GA - December 19, 2019 - Southcoast Health launches online scheduling via chatbot platform, Guide, as a step forward in a longer journey of consumerism and customer engagement.

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Loyal Health Names Abhi Sharma Chief Product Officer

Loyal , the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, has named Abhi Sharma to the leadership team as the company’s chief product officer. “As one of the first members of the Loyal team, Abhi has proven invaluable from the start,” Chad ...

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Lake Region Healthcare Partners With Loyal for Transparency Solution, Empower

Atlanta, GA -  December, 4, 2019 - Loyal, a leader in digital patient experience technology, announced today that Lake Region Healthcare, a community healthcare organization in Fergus Falls, Minnesota, has selected the company’s transparency solution, Empower, to publish consumer feedback and surveys.

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Southcoast Health Launches Access to Online Scheduling Via Chatbot Platform, Guide

Southcoast Health becomes one of the first health systems in the country to provide access to online scheduling via chatbot platform.

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[eBook] How to Transform the Healthcare Consumer Experience

An eBook exploring the five areas healthcare providers need to focus on in order to improve the healthcare consumer experience.

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Chatbot 102: Breaking Down Even More Terminology

We're breaking down even more key terms and terminology surrounding chatbot technology, artificial intelligence, and machine learning.

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HCIC Conference 2019

Partnering with the nation's leading health systems, Loyal’s conversation and consumer experience platform provides the tools you need to connect with patients and guide them through their digital experience. By bringing together the voice of the consumer and the voice of the health system, our industry-leading solutions make healthcare conversations ...

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Why Match When You Can Understand? A Better Healthcare Consumer Experience With Natural Language

Understanding intent starts with data. Not only data to help build AI models to understand intent, but also to deliver the right consumer experience.

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The Importance of Context in a Chatbot Conversation

What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For chatbot conversations that means context.

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Intern Spotlight: An Interview With Northwestern Grad Student, Souvik Bagchi

Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal. We wanted to shine a light on the great work he completed during his time in Atlanta and what's next for the Northwestern University grad student.

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[White Paper] How Healthcare Consumers Communicate With Chatbots

A white paper offering a comprehensive analysis of how healthcare consumers interact and converse with chatbots.

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Chatbots or Apps: Which is Right for Your Health System?

Chatbots and apps help health systems and hospitals better connect with their patients and consumers, but with the different benefits and drawbacks which is the best option for your organization's digital marketing strategy?

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Loyal Announces New Client: Dayton Children’s Hospital

Atlanta, GA - August 1, 2019 - Loyal announced today that Dayton Children’s Hospital, a multi-specialty pediatric hospital in Dayton, Ohio, has selected the company’s chatbot solution Guide to help consumers have better access to the information they need online and reduce non-appointment related call volume from the scheduling call center.

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The Why & How of Online Scheduling in Healthcare

Healthcare consumers want convenience and access and that means health systems need to offer online scheduling in order to attract younger consumers and generate additional revenue.

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[Healthcare Call Center Times] Web Chat Solves Hold Time Problems For Piedmont Healthcare’s Billing Call Center

Healthcare Call Center Times July 2019 feature article details how Piedmont Healthcare used Loyal's chatbot & live chat platform, Guide, to reduce hold times for their billing call center.

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Defining Use Cases for Your Chatbot Strategy

The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer endless opportunities and we’ve seen health systems strategically implement them to support a variety of business objectives.

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OHSU Commits to Transparency With Empower, Leads to SEO Benefits and Increased Patient Engagement

OHSU's core mission value is transparency. That's why they partnered with Loyal

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Loyal Introduces Experience Manager for Chatbot Clients

Atlanta, GA - June 10, 2019 - Loyal, a leader in digital patient experience technology, has launched a two-way dialogue improvement tool for clients utilizing their AI-driven chatbot solution, Guide. The new tool, Experience Manager, will allow health systems to test the responses of their chatbot in a sandbox environment. ...

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Strategies for Successfully Marketing Your Chatbot

Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implement, but your website visitors only reap those rewards if they actually use the chatbot.

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Rethinking Your Data Ownership Strategy

In an age where data is power, it’s important to ensure that you maintain power over your data. Here are items to consider when choosing a data partner.

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Loyal Announces New Client: Siteman Cancer Center

Loyal announced today that Siteman Cancer Center, an international leader in cancer treatment, research, prevention, education and community outreach, has selected the company’s chatbot solution Guide to instantly address cancer patient and caregiver questions on its website.

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[Healthcare Internet Hall of Fame] Inductee Spotlight: An Interview with Brian Gresh

Recently inducted into the Healthcare Internet Hall of Fame, Loyal's President, Brian Gresh, shares his marketing healthcare journey and the work Loyal is doing with AI and how it helps healthcare consumers make better decisions.

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Chatbot 101: Breaking Down the Terminology

New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial intelligence and chatbots begin to play bigger roles in our lives it’s inevitable that new terminology will also spring ...

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[eHealthcare Strategy & Trends] The Key to Providing a Good Chatbot Experience

Chatbots are redefining customer service, especially in healthcare. One of the most significant challenges facing bots is how to make the conversation feel natural. Loyal's president, Brian Gresh, helps address these concerns.

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Chatbots and Maintaining the Human Connection in Healthcare

With all of this investment in digitizing our interactions, do we run the risk of losing the human connection? Better yet, will we even miss humans? It's important to maintain the human connection in an increasingly digital world - especially in healthcare.

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Are Chatbots the Same as Search?

Search engines and chatbots help consumers find answers, but are they the same? Despite their similarities, chatbots and search engines use a different methodology to help healthcare consumers find what they're looking for.

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[Healthcare IT Today] Piedmont Chatbot Works Overtime To Help Patients

Piedmont Healthcare, an 11 hospital system with over 500 locations, was just eight months into their chatbot roll-out when a crisis hit. Their contract with Anthem Blue Cross Blue Shield expired on March 31st, 2018 putting thousands of Georgia patients in healthcare limbo.

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[Hypepotamus] Annual HIMSS Conference Is A Showground For Georgia’s Emerging Health IT Startups

Thousands of health IT professionals, clinicians, executives and vendors gathered last week in Orlando, FL, for the annual HIMSS Global Conference & Exhibition. This week-long event - considered to be the Super Bowl for health IT specialists - is the largest healthcare technology conference in the world.

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Clean Data: Setting Your System Up for Success

With tools like artificial intelligence and machine learning, health systems are transforming the digital patient experience for the better. But those technologies are only as good as the data behind them.

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