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Loyal Announces New Client: Dayton Children’s Hospital

August 1st, 2019

Atlanta, GA - August 1, 2019 - Loyal announced today that Dayton Children’s Hospital, a multi-specialty pediatric hospital in Dayton, Ohio, has selected the company’s chatbot solution Guide to help consumers have better access to the information they need online and reduce non-appointment related call volume from the scheduling call center.


[Healthcare Call Center Times] Web Chat Solves Hold Time Problems For Piedmont Healthcare’s Billing Call Center

July 9th, 2019

Healthcare Call Center Times July 2019 feature article details how Piedmont Healthcare used Loyal's chatbot & live chat platform, Guide, to reduce hold times for their billing call center.


Loyal Introduces Experience Manager for Chatbot Clients

June 10th, 2019

Atlanta, GA - June 10, 2019 - Loyal, a leader in digital patient experience technology, has launched a two-way dialogue improvement tool for clients utilizing their AI-driven chatbot solution, Guide. The new tool, Experience Manager, will allow health systems to test the responses of their chatbot in a sandbox environment. ...


Loyal Announces New Client: Siteman Cancer Center

May 15th, 2019

Loyal announced today that Siteman Cancer Center, an international leader in cancer treatment, research, prevention, education and community outreach, has selected the company’s chatbot solution Guide to instantly address cancer patient and caregiver questions on its website.


[Healthcare Internet Hall of Fame] Inductee Spotlight: An Interview with Brian Gresh

May 6th, 2019

Recently inducted into the Healthcare Internet Hall of Fame, Loyal's President, Brian Gresh, shares his marketing healthcare journey and the work Loyal is doing with AI and how it helps healthcare consumers make better decisions.


[eHealthcare Strategy & Trends] The Key to Providing a Good Chatbot Experience

April 10th, 2019

Chatbots are redefining customer service, especially in healthcare. One of the most significant challenges facing bots is how to make the conversation feel natural. Loyal's president, Brian Gresh, helps address these concerns.


[Healthcare IT Today] Piedmont Chatbot Works Overtime To Help Patients

March 20th, 2019

Piedmont Healthcare, an 11 hospital system with over 500 locations, was just eight months into their chatbot roll-out when a crisis hit. Their contract with Anthem Blue Cross Blue Shield expired on March 31st, 2018 putting thousands of Georgia patients in healthcare limbo.


[Hypepotamus] Annual HIMSS Conference Is A Showground For Georgia’s Emerging Health IT Startups

February 25th, 2019

Thousands of health IT professionals, clinicians, executives and vendors gathered last week in Orlando, FL, for the annual HIMSS Global Conference & Exhibition. This week-long event - considered to be the Super Bowl for health IT specialists - is the largest healthcare technology conference in the world.


[Hypepotamus] How A Healthcare-Focused Chatbot Helps Patients Stay ‘Loyal’ to Providers

December 11th, 2018

“If you think of a chatbot as just another marketing tool, you are definitely missing a big opportunity to engage and help consumers through the power of conversation,” Chad Mallory tells Hypepotamus. It’s true - chatbots not only drive faster customer engagement, they’re also forecast to help businesses save at least $8 billion by 2022.


Loyal Introduces Connect Data Management Platform

October 3rd, 2018

Loyal, a leader in digital patient experience technology, today announced their third product, Connect, as a part of the company’s continuing effort to bring intelligent technology and loyalty-inspiring solutions to its health system customers. Connect is a part of Loyal’s suite of digital patient experience solutions that includes data publishing ...


Loyal Announces New Client: Quincy Medical Group

September 25th, 2018

Loyal, a leading provider of healthcare transparency and digital patient experience tools, today announced that Quincy Medical Group has selected the company’s Empower solution to publish their patient experience data on their website as a part of their system’s transparency efforts.


Loyal Joins the Epic App Orchard To Enable Direct Scheduling Through Chat

September 18th, 2018

Loyal, a leading provider of digital patient experience technologies, announced today that the company has joined the Epic App Orchard to enable direct scheduling through their hybrid live and AI-driven chat solution, Guide. As an App Orchard contributor, Loyal will utilize application programming interfaces (APIs), which serve as a bridge ...


[The Connected Hospital Podcast] Driving Patient Loyalty - Experience Matters

August 22nd, 2018

Can technology solve the issue of patient loyalty? Abhi Sharma, Vice President of Product for Loyal, joins John Mason and The Connected Hospital Podcast to discuss patient experience in the healthcare environment and share some of the ways that Loyal is trying to solve the issue of patient loyalty though ...


[Touch Point Media Podcast] Deep Learning in Healthcare

June 27th, 2018

In this episode of touch•point podcast, hosts Chris Boyer and Reed Smith visit a popular topic on the podcast: Artificial Intelligence (AI). Specifically, they discuss the rapid adoption of machine learning in clinical and marketing/communications efforts in hospitals and health systems and explore some of the pros and cons ...


[eHealthcare Strategy & Trends] Improving Your Website with AI: Get Ready for Chatbots

June 7th, 2018

At the Healthcare Marketing and Physician Strategies Summit this spring, Matt Gove, Chief Consumer Officer for Atlanta-based Piedmont Healthcare, shared with attendees how he partnered with Loyal to add a chatbot to Piedmont’s website. The main forces? Sheer will and determination.


[Touch Point Media Podcast] Worried About the Future of AI?

April 4th, 2018

Artificial intelligence (AI) is in everything - your phone, your home, your car - yet, to many people, when you talk about AI, its use and application is misunderstood (and sometimes feared). In this episode, hosts Reed Smith and Chris Boyer discuss how this technology has implications across data management, ...