[eBook] How to Transform the Healthcare Consumer Experience
An eBook exploring the five areas healthcare providers need to focus on in order to improve the healthcare consumer experience….
Why Match When You Can Understand? A Better Healthcare Consumer Experience With Natural Language
Understanding intent starts with data. Not only data to help build AI models to understand intent, but also to deliver the right consumer ex…
Intern Spotlight: An Interview With Northwestern Grad Student, Souvik Bagchi
Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal. We wanted to shine a light on the grea…
Chatbots or Apps: Which is Right for Your Health System?
Chatbots and apps help health systems and hospitals better connect with their patients and consumers, but with the different benefits and dr…
The Why & How of Online Scheduling in Healthcare
Healthcare consumers want convenience and access and that means health systems need to offer online scheduling in order to attract younger c…
Defining Use Cases for Your Chatbot Strategy
The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer endless opportunities and we’ve seen hea…
Strategies for Successfully Marketing Your Chatbot
Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implement, but your website visitors only reap…
Rethinking Your Data Ownership Strategy
In an age where data is power, it’s important to ensure that you maintain power over your data. Here are items to consider when choosing a d…
Chatbots and Maintaining the Human Connection in Healthcare
With all of this investment in digitizing our interactions, do we run the risk of losing the human connection? Better yet, will we even miss…
Are Chatbots the Same as Search?
Search engines and chatbots help consumers find answers, but are they the same? Despite their similarities, chatbots and search engines use …