Category: Uncategorized

Using Personalized AI to Make Communities (Heart) Healthier

On February 1, the teams at Loyal and LifePoint rolled out “Go Red” themed chatbots for LifePoint’s healthcare system across 65 different hospital websites as part of a system-wide campaign to promote Heart Health Awareness Month. A deployment of enterprise-wide chatbots of this size and scale was a new undertaking for both Loyal and LifePoint…

Loyal’s Partnership with UCLA Health Brings Answers and Reassurance to Los Angeles Community

Months before the COVID-19 pandemic hit, UCLA Health partnered with Loyal to plan the implementation of Guide, an AI-driven chatbot solution, to provide the help their patients needed…

Women’s History Month 2022: Women Providing Healing, Promoting Hope

Tomorrow, March 1, marks the beginning of Women’s History Month, 2022. The theme for this year is “Women Providing Healing, Promoting Hope.” At Loyal, we’re pretty excited to have the opportunity to talk to the women in healthcare we’re privileged to work and partner with about their experiences doing the work of healthcare…

Looking Back And Leaping Forward: How Unprecedented Times Shaped The Way Of The Future For Health Seekers’ Online Experience

Coming off a year of tremendous growth for Loyal, the preferred software solution for improved care utilization among the nation’s leading…

Loyal Health Names Steph Geissinger as First-Ever Chief Customer Officer

Loyal , the preferred software solution for improved care utilization among the nation’s leading health systems and hospitals, has named…

An Emerging Story: What Data Tell Us About the Types of Questions Being Asked Around COVID-19

What COVID-19 topics are trending today? Today we share how trends have grown over the past month to help health systems understand what to …

Southcoast Health Launches Access to Online Scheduling Via Chatbot Platform, Guide

Southcoast Health becomes one of the first health systems in the country to provide access to online scheduling via chatbot platform….

[eBook] How to Transform the Healthcare Consumer Experience

An eBook exploring the five areas healthcare providers need to focus on in order to improve the healthcare consumer experience….

Why Match When You Can Understand? A Better Healthcare Consumer Experience With Natural Language

Understanding intent starts with data. Not only data to help build AI models to understand intent, but also to deliver the right consumer ex…

Intern Spotlight: An Interview With Northwestern Grad Student, Souvik Bagchi

Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal. We wanted to shine a light on the grea…